SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order for the second time, normal toothpicks, I recommend.
The thread is not stretched, and the distance is already my previous toothpicks. And it looks decent, I will try
As described. I take it for the second time, the first box is over)
Thank you very much.
Is fine
Super
Toothpicks cool take from this store for the second year, do not break eat does not tear. Recommend!!!
No complaints
Good toothpicks. In a plastic box. The thread is not thick, moderately strong. You can take it.
It's okay.
Toothpicks have arrived
Everything is OK, except that we went stripping for 2 months almost.
I arrive fast and exelent quality.
Received, thank you
Item arrived in 2 weeks to Bulgaria. Seller responding fast. Quality is good. This is my third order. Recommend
my fav ones. my 6th order!
Everything is ok!!!
Excellent toothpicks, the thread is strong and smooth, nowhere does not catch and the stick itself is strong enough not flimsy, I recommend this product.
Good, comfortable toothpicks. I order not the first time. Thank you
Quickly came
All good, as advertised
Excellent toothpicks. I do not take it for the first time. Recommend
Excellent toothpicks, not the first time I take.
I really like toothpicks, I buy constantly.
Nice
It's okay!
Everything is OK, but like any small goods were delivered for a long time, the track number stopped tracking, because of which it is not clear whether the goods came or not, I only took it because I asked in the mail if there is anything else from the parcels, the thread is excellent for an hour, it does not "crumble"
Favorite Store. like a trifle, but nice, fast and prompt, with respect to the customer. toothpicks Super, in a box. thank you
I order not the first time. Everything suits except for a long delivery.
It was seven weeks before Moscow instead of the three promised.
second time of buying this product. fast shipping
A month and a half went to Len. region, for strength has not yet tried.
Пришло все целое, в пластиковом контейнере. Правда долгая доставка. Продавца рекомендую.
большое спасибо. все пришло быстро и хорошо упакованным. качество хорошее.
never recieve it but ali express refund me
The parcel arrived in 19 days provided that it sent several orders as one. All norms
Let's see
Unfortunately, the parcel did not arrive... Jamb due to delivery. But the store returned the money! Thank you! The first time this situation with this store, previously ordered, everything was good and came in a maximum of 2 months. I'll wait a little while and order from this seller again. Maybe the jamb with delivery will correct.
excellent
Good dental floss. I thought that the thread would break and will not be able to hold tightly, but no, it is very strong. The thread itself is not thin, and nothing is processed (I mean, how on Oral B are processed by the composition of mint taste) Product to buy recommend
All good
It's all here. As in the description.
ok
The order is received, the only negative-very long went!
Отличные нити. Спасибо!
Единственное, что не понравилось, зубочистки ехали почти три месяца!
555555
Goods didn't come, waited 3,5 month
Товар не пришел, ждал 3,5 месяца
I order these toothpicks once again. They came to Israel quickly. Quality at altitude. I'm very pleased.