SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All according to the description
Walked for a long time. I have not tried it yet. I took it from the post office. I did not communicate with the store.
Packaging is excellent, delivery is relatively fast. The masks themselves are worthy. I recommend.
Not yet tried
Masks sent quickly. delivery a little more than a month, to the Moscow region. in the case did not try... everything came intact.
nice products
Very good
Not استعمله after
Good; thanks
Perfecto
Good and effective
I liked the mask, I take the second time
OK
Delivery on time, in the amount that I ordered. I take the second time. I really like the effect, but after the skin you need to actively moisturize.
Good mask. Convenient to use. Very easy to apply and tear off
I order a second time like
Thank you, everything came. In the case has not yet tried
Cool mask, of course there is no deep cleansing, but the skin becomes cleaner and smooth.
The goods did not come, but the store without talking returned the money so i put him 5 stars
The goods did not come. Money returned through dispute
Unfortunately the masks did not come (((((opened the dispute, then at the request of the store canceled it and waited for more. But i did not wait. A year ago i ordered them, i really liked them, this time was not lucky. But thanks to the seller, returned the money
Genial
Заказ сделала 16 января. 25 апреля принесли и засунули в почтовый ящик. Звезды не снимаю, тк виновата наверняка Почта России,ибо согласно треку, посылка в феврале прибыла в РФ. Где гуляла, непонятно. Маска отличная, как и всегда. хорошо по коже распределяется, быстро высыхает, дает результат. Одного саше достаточно на все лицо, я обычно в два раза использую каждый пакетик.
super !
ok
Буду теперь черноголовиком
Спасибо большое, все получила. Положили в почтовый ящик.
Me llegó muy bien el pedido, gracias
Все пришло очень быстро, на деле не пробовала
han lllegado en perfecto estado feliz gracias señor vendedor
Товар приемлимого качества, пахнет обычным ПВА, применяла, алергия не пошла, это хорошо, продавца советую.
долго
جيد
До Москвы оч долгая доставка 2,5 мес.
маску продавец отправил быстро . маска не плохая . похоже ,что ещё и как скраб действует - снимается с лица больновато , но чистит . В применении мне не очень понравилось - плохо отрываются руки и если куда нибудь капнет . Но если вас это не пугает , то могу посоветовать
Fast shipping and good quality.
не получил
немного глаза жёт а так вроде нормально, легко смывается тяжело снимается)эфективно
Товар соответствует описание. Проверила. Эффект заметен. Маска работает)))СПАСИБО
очень долгая доставка 90 дней!
pas encore testé
Ok!
item received in good condition.hope to leave a aditional feedback after use
super ok gracias
muy bien funciona
I got 5 satchets and they are as described