SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice and soft tooth brush!
Good qulity. The box was crumpled, but I like it. I'll order more. Come on time!
For young children.
Not the average tinkiness a soft
Ordinary brushes in appearance, until I used
Is OK
The goods of nadišov at zlegka iz'yatiy packaging. The handle of the brush of the trough bielsh gnunchka, nizh at the front door (at an inched store), took an order for M. The pint of the perched vicorestanus of the Yata bristle rose. Yakishti zagalom is clear. For the Taku, two packages of reception-just super! Sellers recommend
заказываю второй раз.доволен.ворсинки мягкие.чистят хорошо
Pretty fast, soft, thank you
The order came quickly, in almost 2,5 weeks. Brushes are soft, what I need. I will order more!
Fast delivery, quality goods, store advise
The product corresponds to the description! Thank you!
Smell of China. Will be used for technical purposes only. Not for teeth brushing.
Ok
Хорошие щётки, рекомендую.
Brushes ordered May 30th, 202. Shipped quickly, the next day, were delivered to Moscow for a long time of 57 days, but on their own time they lay. Packed in a thin postal bag and a thin transparent bag, but arrived whole and not pomped. Brushes are rather dark gray than black, soft. A couple of years ago another store ordered really black carbon bamboo brushes. Let's try these. While the goods and the seller all the stars.
OK!
Normal toothbrushes
Excellent brushes, I order many times already
Delivery oooochen long! The store increased the delivery time due to it I do not hang out so think)) and so corresponds to the description in appearance cool! Not tough as you wanted! In general, the store and the seller recommend! Thank him for the goods)
All OK
I order not for the first time, I really like it, I recommend.
As described.
Delivery is very long. And the brushes are excellent
Пришло быстро,всё хорошо, спасибо продавцу, рекомендую
There was a parcel Month. the bristles are soft. everything is fine, everyone is happy
Quickly came, the quality is very good.
As described if you missed a while it took quite a while but the store responds very well
Ochen went a long time but it came.
Brushes are good, I order constantly
Good brushes came quickly
Until I used it, I took it to take it with me on a trip
The goods came! As promised dispute cancel! The store has always been in touch, the goods are good
The quality of plastic, so-so. I will not order a second time
Everything is fine.
Brushes are soft and comfortable. I order a second time. Very satisfied
Very long delivery. two RPS opened a dispute. the second time the store got in touch the day before the time of Ali's intervention.
Received, but very long went through russia
The AI greitai pristate, for DVI savaites
Very soft, for sensitive gums the most
Wonderful brushes!!!!!!! Fast shipping!!! Seller and manufacturer thank you very much!!!!
Brushes went more than 2 months. Already filed for a dispute, as immediately received them. The dispute withdrew. Packed in a cellophane bag, so the bristle in the brushes is wrinkled. Not critical, i think it will rest))). Brushes are soft. Liked. The colors are bright. I recommend!⭐️⭐️⭐️⭐️⭐Thank you store!
The goods did not come, but this is the jamb of our favorite post of russia, the money was returned. The store extended the defense four times, but alas.
Thank you
The goods for 4,5 months did not come, the money on the dispute was returned.
Good brushes. Walked for a long, two months.
Everything is fine, everything is arranged.
Shipping is very long
Can be used
Thrown in the mailbox, very soft.