SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item arrived in 2 weeks and this is my second order. These jars are excellent for my glitter!
Доставка =10 дней , трек отслеживался до вручения. Упакованы баночки хорошо, все в целости и сохранности. В зип-пакете и каждая баночка в пленке.Баночки удобные, легкие, крепкие. Продавцу спасибо.
Quick delivery and perfect containers to hold my tiny pixie crystals
Item arrived with a crack in one of the pots. Apart from that product is as it should be.
Доставка -11 дней, платная, но оно того стоит.Трек отслеживался до вручения. Упакованы в почтовый пакет , зип пакет и каждая баночка в маленьком пакете. Баночки очень понравились , крепкий пластик, легкие. Крышечки очень хорошо закрываются. Баночки прозрачные, как и заказывала, все соответствует заявленному продавцом. Довольна , продавцу спасибо! Занесу магазин в любимые!
Better quality than expected. The plastic is strong and has a good weight. No spikes or flaw on the edges. They came safe and sound thanks to the bubble wrapped package. A must have for many hobbies and crafters! Recommended item and store.
Well packed and arrived in 3 weeks. Definitely recommend this store.
Came in good condition. Thank you!
They came really fast and are as described. Very pleased with purchase
Muy muy bien! Los volveré a pedir sin duda.
4 th time ordering great as usual
Tal y como publica el vendedor. Bien embalado y muy rápido me llego el paquete. Apenas dos semanas ha tardado
Well received
Jars are excellent but very small.
Excellent quality thank you
Comfortable small jars. I took it for the piercing. Already lost them in the apartment somewhere)))
Containers of good quality, took milking cosmetics in travel
Très bien
well packed, nice bottles, as in the picture
Quality is good.
Everything is Wonderful
Delivery is slightly less than a month. Container, as I ordered, small 8G. That's what I needed. Thank you for the goods. I really like the idea of China Post to combine several small parcels in one. Thank you all 5 stars.
COnforme
Good small boxes, well made. But delivery time was long.
As ordered.
perfect!
Ok so far
Arrived quickly and in good shape. Great for my needs.
ok
Fast shipping thanks
nice！ came in pretty fast
Great
Very useful
Normal jars. I did not look closely, they are only 5 pieces. You can find cheaper. For a very long time
I bought second time and they like on picture . Definitely recommend .
Good product. Shipping ok. Thank you.
второй раз покупаю -отличные коробочки , использую для мелочевки рыболовной и приправ , быстрая доставка - если наша почта после прибытия не подкачает ,трек отслеживается
exactement ce que je voulais pour mettre des cremes ! Parfait !
Top arrivé dans 10 jr
хорошие
Great product. Thanks.
Delivered in 3 weeks to the Netherlands. As described. No breaking ftom travel. Lid screws on secure.
teşekkürler satıcı
Exactly as described! Fast shipping! Took two weeks to reach Oregon from the time I ordered it. These will be used for when I’m traveling, for face products or makeup. Good store. A+++ service.
Отличные баночки! Трек отслеживался! Пластик крепкий! До СПб шло месяц! Продавца рекомендую!
товар получен. все целое и хорошего качества
Хорошие Баночки. Защитной мембраны нет.
Very solid and good product. Well packed for shipping. Also fast shipping.
very fast shipping
Super fast delivery, as described, thank you