SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Independent that the package was lost the store was worried and constantly contact me and made the return quickly before the month
As described. There's no proof. It took more than a month but I recommend the store.
Very good products, arrived today June 18th
Stunning masks, I order not for the first time and very satisfied! Well help to relax and sleep.
очень хорошо, мне нравится:)
23 марта заказала, 12 апреля уже пришли на почту. Не первый раз заказываю эти маски у этого продавца — всё идеально.
Got a tiny notebook instead of eye masks, asked to send me masks - store suggested to shave 1 dollar off my next order, but I kinda don’t wanna deal with them again. My whole order with shipping was 3 dollars so I guess I have an overpriced notebook now. Judging from reviews it’s a lottery with this seller, u can either get ur items and be happy or not get anything/get a tiny notebook. 5 stars for the thrill.
will always order these. so relaxing and work great
aún no lo pruebo ya que acaba de llegar ,llegó bien empaquetado ,lo que si se demoro mucho en llegar, el pedido lo realice a principio de marzo y estamos terminando el mes de abril.
Items came as described.
Хорошая маска, маме понравилась.
Пришло очень быстро, эти пока не пробовала, но думаю всё гуд!
хорошие, греют сильно, на глазах приятно
Received in US in two weeks. Item is as described and you can’t beat the price. Thank you!
good items , let's try it thank you
хорошие маски. уже несколько раз заказывала. доставка до СПБ 28 дней.
Все отлично! Спасибо
маски потрясающие. Очень хорошо греют. вообще эта фирма давно нравится. буду брать ещё.
пришло во время,маска просто супер,жаль что мало заказала
Доставка достаточно быстрая. Заказывала 2 по 5. Всё пришло в одном пакете, за что отдельное спасибо продавцу. Я уже покупала у нас в России такие маски за 1 шт отдавала 190рублей. Тут 5 за 208, точно с таким же эффектом, очень хорошо снимают усталость с глаз и белки на глазках становятся чисто белыми. Вывод, экономия денег, и эффект такой же, рекомендую!
долгая доставка конечно. люблю эти маски для раслабона. все 10шт. с датами все отлично. если плнравяться этой фирмы возьму еще.
Perfect store!
Very relaxing. Fast shipping.
Упаковано хорошо. Все в целости и сохранности)
хорошие маски, расслабляют глаза хорошо
Отличные маски для глаз. Замечательно снимают напряжение. Доставка очень быстрая.
Хорошие маски, греют достаточно долго, лучше чем которые покупала раньше
Не положили товар, но вернули деньги.
j'adore C est vraiment super!
быстро доставили, все как в описании