SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came quickly, it works. No results yet. If I do not forget, I will write when there will be/no results. :-)
A little bit wrinckled, but it is Ok
Exactly, we have to try, but the shipping packaging is not very careful.
Everything came in a box, whole and works. Charge on 600365 flashes. Thank you very much to the store. Recommend.
Arrived fast and all working right!! Very lively to test this device.
Come with 15 days in Brazil! Very good product, all right!
Exactly as the description, arrived working perfectly. Very easy to use, have no comment as efficacy still
It arrived at the specified time with a new mail to Ukraine. I tried once only, so I can not judge the effectiveness. But this thing's been tearing me up, I hope everything goes well. Glasses, a razor were included. I will use it as indicated in the instructions and later write the result.
Fast. A little bit wrinkled the box
Product well packaged and according to the description. Started using and hope give result!
Came exactly as expected, like muitoo
Got it. Works. The effect will be known in a month.
Excellent store! Posted on time and arrived on schedule. Excellent Product!!! Works!! Made only two sessions and already seeing results. Indicate the product and seller!
More than trying
works good but cooling fan is weak
Very good, working perfectly
The item arrived in perfect conditions
Каробка сильно помята, товар к счастью цел. Большой, в руке держать не очень удобно. К сожалению опробовать пока не было времени
Nice product , will see the results
It was 41 days. It's still working. I'll write about efficiency later. Shcha mahnatku light
Perfect I arrive much earlier than expected now to test it
I’ve just received mine and tried it, it seems good, but I’ll wait for the results
fast delivery and look. nicee thnx you
Thank you
Excellent
Recieve today and looking forward to use it later
Came very well packed. Flashes go, glasses included. I did not like the instruction with a curve translation. It is not clear where you can use and where you can not. In general, the goods are good.
Exactly as the picture. Included glasses which are very useful. Manual English. The effect I need wait since only once użyłam. After a while napiszę if it works.
Packed perfectly. True there is no built-in battery. And so it seems to work. Later I will add the result of the work.
The box was a little damaged even tho it was wrapped very well, so not sure when that happened, before or after shipping. The product is as described. Shipping was 3 weeks. Will update feedback once we have tried it. Seller is quick at replying messages.
Fully washable Rayo week only in Ohm
ok
Everything has come well, as always the color is not the same, but it is the least. I 'd like the Spanish instructions.
Order placed 12 Dec dotarło to place 30 Dec. All well packed, the machine works. As for the effeciency, wypowiem up for some time.
When I check and the result will write more feedback
Received within 10days and super like the product. Just finished my 1st treatment for both armpits and legs. Can’t wait to see the next final results after a month
Colis bien reçu Merci
good packaging additional feedback after use