SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A sufficiently sticky layer. Have not tried to use yet
As described. A sufficiently sticky layer. Have not tried to use yet
Good Goods, I take constantly
I order the second time, I use, I like it.
Recommend! I take the second time
Masterpiece. Folds remove. Suitable for skin color. Convenient container. But a little bit visible
Working really well and arrive so fast
The parcel finally received, I close the dispute
Cool thing. We need to get along.
The stickers are good, I do not have a note on my eyelids. But went long
Great product
Ok
Excellent! The order was delivered to St. Petersburg in 13 days, including the day of order and the day of receipt to the Post Office. Everything is intact. The goods are satisfied. Thank you.
Muy buen producto y se ajusta perfectamente a la descripción, muy contenta.
Good stickers. I take not the first time, one pack is enough for about 6-7 months If it is correct and neat to glue, it is not noticeable at all. These stickers have been helping me out for more than the first year))
bien mais visible quand même
Never recived but refund
It came within half a month
Hold on super!
Took very long to arrive but it looks like the picture.
Sticker miracle
супер удобные штучки. заказываю не первый раз и очень довольна результатом. отличная альтернатива пластической хирургии)
I ordered this product in May, but I did not receive it, today it's 05.08.21. With the store constantly contacted, because. After 29.05.21G. The order stopped tracking, I.E. Disappeared in an unknown direction.
Cool things. Already tried, a little visible, but not critical! I recommend!) the exit is especially cool!)))
Everything is fine. The declared functions perform, glue well.
Excellent stickers, came quickly
Muchas gracias ya llego el pedido