SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Constantly I buy this cream in this store! Excellent cream, well moisturizes! Thank you!
Excellent store!!!
I order such a cream for the third time. I liked it. The first time came super fast. Second time about a month. But now, for the third time the order was made in late August. Early November. And it's not. Track is not tracked. Filed for a dispute. Ali returned the money in two days.
Very good product, I love it! Thank you.
Excellent Product!!!
The cream is good. In Ukraine there was a parcel less than a month. Seller recommend.
All OK, 22 days on the way
The goods went for a long time, was re-registered in Ukraine. But I came. The cream is super, I already know, I use it for a long time. Mascara, you know. Kind of lengthening. But not a fountain.
That's my second time buying this product. I looove it! Thank's
thanks
Fast delicery. Product is good. I have ordered from this store a few times.
Fast delivery, creams protected well. Recommend
The item arrived very quickly, only the mint box, the cream does not dry the skin and it smells very nice, i order a second time
Take a second time, light cream, i like
Long shipping product looks ok
Very sticky structure
The cream was received in a month. Packed well, nothing wrinkled. The consistency is thick, fat. I'll use it as a night.
Super cream, perfectly moisturizes both in fresh and all korean cosmetics. In the set there was a stick for applying the cream. Delivery mega fast-in hmao month! I advise both the goods and the supplier
I loove this cream. I use it twice a day. Not too greasy for my oily skin and it helps me to get rid of my pimples. Will definitely buy it again.
Fast shipping! I order the third time for 2 creams at once! Very satisfied! I recommend! Thank you very much to the store! Packed well!
Thank you. Packaging very solid. Cream traveled by half world comfortable environment. Product still wearing not testowałam. Recommend salesman.
Looks gorgeous. Packed very well. There is a blade. Absorbed well. Received only yesterday, so i can not say anything about the effect. Thanks to the store. Came very quickly
Effective.
Packed perfectly, but still at the box the corners are wrinkled. For a gift is not suitable. The cream is excellent, quickly absorbed, moisturizes well.
Came very quickly. But the delivery failed, the boxes are wrinkled, but everything is whole. The cream is gorgeous.
A little leak from the jar, smells nice. Came to ukrmail
36 days to krasnoyarsk, snails steer) in comparison with the first snail set quickly crawled)))
Cream for oily skin, so i did not like it.
Супер быстрая доставка , крем классный, интересная текстура
Ужасно долго шла посылка
Заказываю у этого продавца второй раз, т.к. убедилась в его надёжности. Посылку приносят на дом компанией СДЕК. Этот крем -гель хорошо увлажняет и разглаживает кожу, имеет нежную текстуру и его можно использовать для ухода за веками. Не оставляет жирного блеска, быстро вписывается., придаёт коже бархатистость. Обладает лёгким, приятным ароматом.
Ok
Крем супер!!!! Покупаю уже не первый раз!!! Доставка через СДЭК при оплате со скидкой 50% продавцу 100 kisses
received quick, in 1.5 weeks. Scent is good consistency is sticky but it's good overall, I've tried other snail products and they are stickier than this one, blends in well. I will review product in the following days and post update of my review.
Беру второй раз, крем очень нравится.
Деньги вернули, крем буду заказывать в другом магазине.
Постоянно заказываю , как всегда приходит все в срок и в отличном состоянии.
Доставка меньше месяца, упаковано хорошо. Жене крем понравился.
Nice products
Мне 46 лет, пользуюсь данным кремом. Кожа разлаживается и действительно выглядит моложе и свежее. Спасибо производителю и продавцу.
заказала повторно
Excellent face cream, very nice smell and texture. Shipping very good and fast. My family is very happy; we will buy it again. Highly recommended. Thank you
Товар ждала 3 мес, но не дождалась. Открыла спор, деньги вернули моментально, спасибо!
хорошо увлажняет,быстро впитывается
Paczka dobrze zabezpieczona dotarła w dwa tygodnie.Polecam
все хорошо
Заказываю подобные крема на али уже давно, и этот заказывала у разных продавцов. Крем работает. Он состоит из увлажняющей субстанции- гель с гиалуронкой, который удерживает влагу в коже и улиточного крема который питает и увлажняет кожу.В этом креме крема больше чем геля, бывает и наоборот. Он более жирный. На весну хорошо, когда кожа усталая и обезвоженная. Впитывается быстро, подходит под макияж. Теперь о продавце. Неожиданно быстро пришёл- 2 недели в Мск, хотя и коробка сильно помята, но это наверное по вине почты,сам крем не пострадал. Заказала его методом тыка и после отправки увидела, что в этом магазине имела раньше неудачный опыт покупки- тогда несколько кремов так и не пришли, открывала спор. Но в этот раз обошлось. Странно.
Товар соответсвует описанию
Упаковка была немного помята. Баночка выглядит солидно. Пока не пробовала..
Посылка шла месяц. Упаковано качественно. Текстура крема легкая, запах обалденный! Продавцу Спасибо!