SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping. Thank you!
I got them today after more than a month, I'll use them. Then I will write a new comment
Super product
Skin smooth, improves color. I am very satisfied
fast charging good packaging I recommend the store
Very good product.
my face becomes really soft when i use this so overall i'm happy with my purchase:)
This my third time using this, love it
great essence. just as expected very well packaged and arrived fast.
Good article there is q test it to know its quality
not tryed yet
Lieliski, paldies!
I haven't tried them, I hope it works.
danke
hot weather while shipping can make the capsules stick together... but the product quality is very good
He arrived after many months! Thank you!
The goods did not come .... waited until the stop. Opened a dispute, the money was returned. The store asked to close the dispute, allegedly the goods are still on the way, and you expect... Wait 3 and a half months ???? It is a bulkhead. can parcel and in Ukraine, could at mail open and pick up, TC parcel without track tracking and most economical delivery. I do not shoot the stars, it's not the fault of the seller.
I'm just using it. However time used leaves my skin hydrated
todo excelente, recibí antes de lo esperado.. muy contenta, volveré a comprar. gracias!
The goods received, but the shipment was without tracking on Ukraine. The smell of serum is pleasant. Applied to the skin of the back of the brush-a difference is visible. The skin became ironing. I will complement the feedback after application.
:)
Oily. And absorbs well
Got it right.
I like texture and it doesn't leave oily skin
Did not come, returned the money
Arrived fast and in good condition, good scent
Fast shipping to Tunisia. arrived well packed. Very nice to the skin of the face
these skincare capsules are a great product and just using one my skin felt extremely soft it feels like oil like coconut oil but it's like a little bit more liquidy and it's just like really really soft and it overall it's like a really good product and I definitely recommend buying it
Sealed very well I have yet to try
bueno
Thank you so much I am so excited to have them, shipping was less than a month to New Zealand, which was so awesome, Will post further feedback once I have tried.
Very good
Product very cool is not sticky and skin is after it actually better takę recommend shipment also came the whole in perfect condition