SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The exact product to the description, but it took a long time to arrive
Good shapes, 3 pairs of balls
excellent quality exactly as described. would order again.
I did not receive the goods, but i was repaid. If i suddenly get it, i will return the money.
Thank you, try to do
Perfect matches description and photos
Velmi kvalitní
Delivery to ukraine, donetsk region. 2 weeks from the date of dispatch. We'll try making bombs.
Long delivery, but it's worth it! Perfect!
Molds came in 24 days, which is fast. Same as in the picture, i liked it. I recommend
I'm happy with the purchase. It took 3 weeks to arrive and i haven't tried them yet, but they look perfect for making efervescent balls for the bathtub
Great to test!
6 pieces. excellent
Come. The forms are even, they did not crumple on the road.
Just like the picture. I have to try them
Thank you!!!
Molds of excellent quality, packaging is good, delivery is fast
It's so good, all 3 sizes have come, the only problem is that i thought that by closing the sphere the pieces would fit, but they don't fit tien is that you hold him.
It's got a good tip. When i try, i will expand comments
Order sent on july 13, 19 came on august 5, 19 all whole and even. I recommend!
Product is perfect Also no issues with the delivery I am very satisfied
Works great
Excellent product. Thankyou
just as pictured. thanks
super!!
Jeszcze nie użyłam ale wyglądaja bardzo solidnie. Dziękuję.
Не помялись. Хорошие.
Хорошие формы
Ровно 2 месяца до Саратовской области. Все пришло в отличном состоянии. В деле пока не пробовала . Позже дополню отзыв
2월16일 주문에 4월18일에 받았어요
товар не пришел, деньги вернули
Качество отличное! Пришло все в целости
Ждала заказ ровно 2 месяца. Это ооочень долго. Формы нормальные, 3 разных размера. На деле еще не пробовала
Как в описании.
super
Формочки шли оооочень долго,если говорить проще, они мне уже оказались не нужны,к тому времени как пришли. Но дошли целые, качество хорошее.
хорошие формочки
Produkt zgodny z opisem
Отличные формочки, пришли целые. Спасибо
Perfect bath bomb making molds. It was a bit hard to get the bomb out,but it's shape was perfect. Good quality. Shipping took more than a month to Hungary. Thank you,store!
juste parfait je recommanderais
I liked the product very much, the order went for a long time (1.5 months), the first time I encountered this and opened a dispute, the store immediately sent the money back. But the goods came in another 2 weeks. The seller communicates easily with the customer, explained how to send money back to him. I gladly returned the money, the product is good, deserves 5 stars :-)
Nice good quality
Мне все понравилось, запаха нет. Сами формочки небольшие. Но доставка долгая. В целом товар очень хороший!