SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
l'articolo sembra buono facile da montare vedremo i risultati fra circa 20 gg. successivamente se posso metterò una recensione sui risultati ottenuti.
Лампа доставлена быстро, без повреждений, простая в сборке, в рабочем состоянии .Omega light удобна в работе. Результаты лечения тестирую и накапливаю .
muy buena aún no descubro el uso del ventilador y no consigo encontrar la luz uv solo debo familiarizarme con el .. excelente protección
Great
Chegou antes do prazo, vou trabalhar bastante com ele nos meus cronogramas capilares
Only 4 lights and separate 3 parts I’m not using yet but it’s reasonable price and well packed. Good
o aparelho tem um design muito bonito, gostei
Llego muy rápido me gusta, pero no trae manual técnico, enciende la luz del ventilador pero no veo ni escucho el funcionamiento del ventilador, no sé si es que empieza a funcionar a partir de cierto tiempo o solo cuando el aparato está recalentado. Me gustaría salir de esa duda aún no me he comunicado con el vendedor para preguntarle si es normal. Aún no lo he usado.
maravilhoso super recomendo. .nota 10
muy bien la máquina a llegado bien sin daños,el producto buena calidad y ya probado y va genial
Machine de tres bonne qualité
infelizmente o produto foi enviado junto com outros produtos e todos foram barrados e devolvidos na alfândega do Brasil precisei esperar terminar o prazo de 76 dias para poder abrir disputa e agora + 10 para receber o dinheiro de volta. Ficou inviável comprar na China infelizmente. Mesmo pagando remessa conforme nenhum camera de led eu tenho conseguido passar eu sempre comprava pra revender.
amei muito bom vou usar no meu salão eu compraria
je l'ai renvoyé car je n'ai pas reçu la bonne prise
tal como se describe, encienden todos los colores, sin problemas. vino empaquetado con una caja resistente. llego dentro del plazo estipulado
chegou certinho e antes do prazo de entrega paguei a exportação no ato da compra bem melhor é perfeito tô apaixonada comprarei mais vezes nessa loja
time is good but not very satisfaction gvjsbfckskfixdiidjv cdcjdkv vsiyo good thank cjcfkxnngjdbbkxoofvcsjfckzgvckdhicvivi
Gracias todo en orden, la máquina funciona bien, llego antes de tiempo :)
Perfect great work for professional institut
De tamaño un poco justo, pero bien. Viene con gafas. Se tiene que usar enchufado