SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, but do not last long 3-4 days
Excellent, fast, respectively
Super thank you.
OK
Delivery month, children like take will not regret
Tattoos match the description, I thought they would be smaller. And in this were quite large. How long will it last on the body to sign later.
very good
!!!! Recommend!!! The store is well done!!! All super-delivery, packing, quality!!!!! Thank you!!!!
The order came on time. Packed well. Seller satisfied
All Super
Super pattern! Fast delivery! Recommend!
Thank you to the store. I received the parcel. Children are just delighted.
Delivery is very fast, the quality is wonderful, look at you in volume, very beautiful
Ordered 11.11 came 6.12 to Bryansk. Stick well.
great quality
otrzymałam do Polski po 25 dniach
Быстрая доставка
Все быстро супер
пришли быстро. пока не пробовала. но красивые
nigdy nie dostałam przesyłki tak szybko !! 12 dni!! polecam ! mega sprzedawcę!
Как всегда супер.
яркие насыщенные цвета, ребенок просто в восторге.
реалистично. Покупал дочери, жена увидела и тоже попросила.
ešte som nevyskúšala, ale vyzerajú pekne
ty
Chegou bem antes do prazo previsto...Amei
Preciosos!!! Estoy deseando ponerme uno
Все замечательно) чуть больше шла посылка, трек не отслуживался.
Описание совпадает. Выглядят симпотично. Товар шел 2 месяца. Еще не пробывала как клеется.
Produto lindo e perfeito, entrega rapida e bem embalado...RECOMENDO
whitin 2 weeks and as described, doesn't last long but really beautiful
друзья спасибо заказ получен вовремя успел прийти к дню рождения внучки очень вам благодарен за быструю обработку и отправку 555555 и все звезды успеха вам и процветания в вашей не легкой работе
как на картинке. яркие! ребенок счастлив!
all is ok
доставка менее трёх недель до Москвы. В точности, как на фото продавца. Переводятся просто - вырезать, намочить, приложить и потереть. Эти переводилки крупные.
Переводами довольна. Заказала 20.02 пришли 11.04 в Беларусь
доставка быстрая. все как на картинке. очень красивые. четкие рисунки.
merci.vendeur mes filles sont contentes
Все хорошо, дочь довольна.
Пришёл быстро, на вид все хорошо
Наклейки пришли за месяц. Отправили их очень быстро. За это спасибо