SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Хорошие бутылочки. До Санкт-Петербурга доставка три недели. Спасибо.
Well-made set. Definitely recommend. Thanks!
нормальный наборчик, пластмасс неплохой, есть запах, что не удивительно. Пришел в сохранности
хорошеньй наборчик, милые баночки
хороший набор
Выглядит хорошо, качество вроде тоже ок) Дошло быстро. Спасибо продавцу!
bon produit
Нормальный маленький набор. Ещё не пользовалась.
Очень быстро пришло, 16дней)Довольна товаром, запакован хорошо!
Está genial. Calidad-precio muy buena.
Good product
Good quality.
The goods are very good. Does not smell cheap plastic :)
It came in 1 month to Moscow. Everything is intact.
The product correspond. Very good for the price
Receive after about 2Wochen. Product as described And according to Photo.
Good travel size.
Very small
Good looking
All OK. Product of decent quality.
Came in good quality
The goods went to the other end of russia. And the store sent again. As a result, the goods came. Set cool. In addition, there are stickers on bottles. Seller recommend. Thank You
Amazing for traveling
товар не получен. деньги вернули. товар потерялся в пути.
Доставка долгая, заказала 22 февраля пришло только 26 апреля, но для меня не критично, посылка не отслеживалась:( очень довольна, тем что внутри
быстро приехало. дешево и выглядит надежно
Посылка шла долго, почти 2месяца, думала, что не получу ее врвсе. Но наконец то Я ее получила. Продавец не обманул, спасибо ему за это! Все Как на фото!
очень удобно!
Все супер! Заказала 2 апреля, забрала 25. Но посылка приехала раньше (была в отъезде, сразу не забрала). Получилось примерно 20 дней до Москвы.
Заказ пришёл не в мой город
Molto buono, ben fatti e sono arrivati tutti integri
Товар не пришёл. Продавец вернул деньги.
Товар в беларусь пришёл за месяц, и соответствует картинке , одна бутылка была немного приплюснута, не из-за траспортировки, а скорей всего дефект при производстве, открыл спор, продавец вернул 1/5 стоимости, поэтому все хорошо. Остальные бутылки хорошие, держат жидкости, для путешествий само то. Спасибо
Slow delivery, but worth it
Отличные бутылочки, удобные.
Баночки маленькие, пришли быстро до спб
товар не пришёл, деньги вернули полностью
Wszystko ok, pojemniczki małe ale oto właśnie chodzi wsam raz na podróż.
Брала мужу для командировок, так как он не любит много с собой брать,такие бутылочки как раз будут. Прикольные штучки, можно покупать!
полностью соответствует описанию. упаковано в косметичку на замке. вложены бирочки, которые можно приклеить на каждую баночку и подписать. все работает . трэк отслеживался частично. доставка не быстрая конечно, месяца два,но это и понятно, когда посылочка маленькая. продавцу удачи и процветания
It's fine.
It came in a great state and the product is nice :D
Милый набор)
Пришло быстро и все в хорошем состоянии .
Amazing item for a great price. 100% recommend!