SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
Like, arrived in a month and a half, good material
Arrived within 30 days. Very good
Very good arrived earlier than expected. Thank You
Пришло быстро, все хорошо
Всё ок.
Сильный запах резины, удобна для занятий. Шел три месяца.
спасибо продавцу. все как на картинке. рекомендую. для нетренированных- вполне подходит.
Товар шел до Москвы 3 месяца, не отслеживался. Продавец продлевал защиту товара. Средней натяжки. Проще купить в спортивном магазине чуть дороже, чем столько ждать!!!
Товар пришёл после закрытия спора, натяжение слабое
Excellent
super
Качество среднее. Думаю, долго не продержится.
FAST delivery, and it works as intended no problems so far :)
came for about a month, good
Очень хорошая вещь
fast shipping recommended stores
ok
Ordered on the 31st of January received on the 4th of March, so about a month of delivery. Also Chinese New Year was in February so that caused some delays which is understandable. The product itself is like the picture doesn’t feel very strong or durable but for the price you cannot expect much more. But the product works, there’s resistance to train your muscles but I’m not sure how long that will be maintained as I feel the more you will use it the weaker it will get but other than that I think it’s fine. The handles feel like styrofoam. It was delivered in a plastic bag nothing special. But overall I’m satisfied.
Very good delivery in 3 week
Came so fast, for 2 weeks, I am happy, will write again after testing.
товар понравился,пришел быстро,можно использовать для рук и для ног
Excellent
Так и не получил товар , видимо почтовая служба потеряла посылку. Продавец очень хороший , общительный , вернул полную сумму.
Всё отлично.Продавца рекомендую.До Азербайджана дошло за 17 дней.
polecam, szybko dotarła przesyłka.