SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For the price they have, you can not ask for more, 1 month and in the trash, enough.
Bought for original Oral B Electric. Very excellent quality, despite the copy.
Well packaged so arrived safely. Must appreciated, thank you
Perfecto
The parcel arrived before the specified time, which is very happy. The set of replacement electric toothbrush head is excellent. I recommend everyone to purchase. Special thanks to the store for fast delivery and quality product.
Hello everyone. I will write a review after using this nozzle for 2 weeks. In general, the nozzle is very good, the bristles do not climb or fall apart, the brush itself is perfect. I took 8 pieces for 200 rubles.
Not as good as the original, but at a fraction of the price. Very good low cost alternative, if you change brushes often.
Warm vs previous very well
It's not the first time I take it, I like it
The quality is excellent, satisfied with the purchase, the nozzles are suitable
Everything is great. I don't take it for the first time
ok
Delivery to the Russian Federation in 34 region within a month. Arrived the order in the whole parcel. The product is fully as described. Excellent quality. I recommend it. The store of all the best and good luck in business.
Came in a month, for this money the quality of brushes norms, the rigidity is average
All Super! Combined with other orders. Came in a month
Perfectly Fit
מתאים למברשות החשמליות שלאורל בי שנמכרות בישראל
Everything is ok compliant product and fast shipping
Good toothbrushes!
Lack of proof they look good
Пока все отлично, подходят идеально.
Excellent nozzles, I recommend
excellent
tnx
Highly recommended וטוב
Top as described 5 *
todo ok
Fast and nice !
convient parfaitement pour une brosse électrique de la marque braun. s'emboite parfaitement
Normal nozzles. Suitable for Oral-B baby brushes. Only the bristles are slightly longer and stiffer. Normal nozzles. Suitable for children's brush Oral-B. Only the bristle is slightly longer and harder.
4주정도 걸립니다. 사용전이라 성능은 모르겠네요
Well arrivé merci
Super!
Came to the Kiev region for 3 weeks, approaches my brush Brown, I recommend
Cool nozzles. The store is well done.
All right even fast shipping time
OK
Bravissimo store..
The order is happy as an elephant.
Excellent service and product.
I liked everything!!!
It has arrived relatively fast, fully recommended store
Good nozzles, stand tight, clean well. The photo on the left is original, on the right of this order
The goods did not come, the fault in this post of Russia. store thanks, the order sent quickly. after opening the dispute, the money was returned quickly without any delay, the store in this thanks. ordered again, I hope this time the post of Russia will not fail.
Good brushes. Very similar to the original
All according to the description! Recommend!
Approached the brush, until the end of the track code was not tracked, came in integrity