SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All OK and according to the description.
Nice
The product corresponds to the description, made qualitatively, I recommend...
High)
Nice
All Hood!
headgasmic
tooooo long to delivered.
Very fast! Thank you!!
Long delivery, I wanted to open a dispute. Got the goods after all. Tickles a little and everything. The husband tried to say nothing feels, the head of the oak hike she has.
Relax from this thing
All top.
Zaebumba!
Super)
The goods arrived satisfied, for their prices is responsible of course waited a long time but I radthank you very much to the store for the goods, thank you☺️
Excellent quality. Massages just super. It was true for a long time, but it's a problem in the Mail itself. It was quickly sent and came intact. Seller recommend.
It came quickly, thanks to the store.
For Kamchatka quite quickly got. ordinary massager heads a little too small
Funny thing!!! kaiff!!
Not a bad thing, only delivery is long))
Very good for the price
The parcel came before expected. But the teeth are somehow not so.
Good
Lovely
Ordered 11.11. In Mo came to the new year
Better B of course bought somewhere in the store, let for 200r, but it was much better in quality. Long was the parcel, the bag itself was already open (cut with scissors) and sealed on tape
Massager as a massager, everything is fine
Did not come, returned the money
The product corresponds to the description, delivery up to two weeks. Sent quickly. I recommend!
Delivery 1,5 weeks. Corresponds completely. Track tracked all the way.
берите, самая лучшая штука
Прибыл за 22 дня. На вид сносного качества.
Отлично. Прикольный массажер.
igual que en la imagen
Like
perfect
dosc dlugi czas oczekiwania, ale dotarlo. sprawdza sie rewelacyjnie. polecam
good
Качество хорошее. Не быстрая доставка.
harika kaliteli
Спасибо продавцу товар пришел немного долговата, а так всё хорошо, как описано
Всё супер. Приносит всем удовольствие)))
товар не пришёл вернули деньги. и за это спасибо. думаю виновата почта.
Очень долго шёл заказ
Received fast. Product as described. Looks same like in the picture.
Очень медленная доставка
спасибо продавцу ..супер
Сделана аккуратно и красиво. Не стыдно даже подарить)
Мой любимый массажер! Пришло все в срок, ровные и красивые! Спасибо!
классная штука