SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ура! Отримала пластері, довго чекала. Продавцю писала, відповідь стандартна:"Чекайте". Постійно беру батьку. пластирі знімають біль у його віці. я теж пробувала, допомогає.
Very lang move been, but nicely arrived and fine patches in addition to some other favorite patches! 5 stars for the product and neat shipment, but patience is in this one clean case;-)
Спасибо! Беру эти пластыри постоянно и очень довольна!
Ordered 03.10.2019, delivery to Sverdlovsk region 25.12.2019. Such patches were ordered already, but from another store, really liked. I hope these will not fail. Thank you.
It came quickly... Thanks to the store...
I got everything. Thank you to the store. Everything's fine outside. I'll try. Ready after the sample to write an additional review, if I have time.
Thanks!
Thank you
Thank you
I received the order. The tracking number was on the envelope specified completely different. But the patches themselves are good. I take it not the first time. Real pain
Delivery 2 months. Quality is good. The picture and description correspond.
Thank you! I received the order. The tracking number was not specified correctly. Had to guess before confirming receipt of the order. I often order these patches. Really help with pain
Product very good… Excellent and reliable store…
Super fast shipping. patches are excellent help. thanks 555555
Patches are good, went very long
It took a long time to order, but still came. Corresponds to the description. Quality has not checked yet.
The product corresponds to the description. I order a second time, help relieve pain. Delivery about a month. I recommend :)
Finally the products arrived. Thank you...
Беру уже не первый раз.Мне лично помогает при болях в спине,шее,плечах..Продавцу большое спасибо.Thank you very much,dearselller.
Получили.Спасибо.Беру не в первый раз,мне помогает...Thank you very much,dear store.
Доставили за 3 недели, товар соответствует описанию, спасибо. Рекомендую, добросовестный продавец. Эффективность применения - как для кого подойдёт. Я им просто спасаюсь от мышечных зажимов и болевых ощущений, бронхитов, простуды. Считаю, это лучше, чем пить таблетки.
все очень быстро хорошо упаковано .быстрая доставка пришло за две недели продавец молодец огромное спасибо продавцу желаю ему много много заказов и процветания в его работе. благодарю Вас.
Отправили Через 2 часа после заказа! Доставка 17 дней. Пластыре очень помогают, заказываю не первый раз. Теперь ещё и друзей снабжаю.
супер
заказала 15.12 получила 08.02 ,долго,ждала что патчи будут каждый в отдельной упаковке, а они 8 штук в одной.надеюсь не высохнет.
Good product . Thanks. I recived it in 1 month.
thanks
эти пластыри я покупаю маме не в первый раз. говорит, что помогают. сделала заказ 10.11, получила на почте в Москве 15.01
Все отлично, налепила, спина болит от неудобной кровати. Жду))). Запах приятный, согревающих мазей. Доставка быстрая, товар соответствует. отправка была на следующий день. Продавцу спасибо!