SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived late but it's about
Thank you. The goods arrived at customs for a very long time. Packed perfectly. Nothing is broken. Good product. Not yet tested, not tried.
Hair grows very well right away
Arrived quickly before the indicated date, I will test the product there is such.
Packed perfectly, all whole. The product itself, in particular the box and the bottle are made of very high quality and expensive, inspire confidence. I will use it, I hope the result will be!!!!
The hair growth effect is super good, I recommend
I have to say this hair tonic is working really well, it's only been a month and the hair loss has reduced and the hair is starting to grow
Excellent product . Price is reasonable as well.
The product arrived in good condition with good packaging
Very good product
same as described.
Thank you so much. The goods are super .. Came quickly the store is responsive, sociable and polite. Everything is fine for 10 +
I will put 5When the hair will be up to the waist
Very good product only this time did not reach me, so the store proceeded to refund, good seller
Mulţumesc frumos AliExpress . Pe 17 septembrie am făcut comanda şi pe 30 septembrie am primit.
good
The first time I received this remedy in horror state. Wrote to the store and sent a photo. The seller asked not to open a dispute and immediately sent, without payment, a new bottle. He himself extended the period of protection of the buyer. Thank him for being honest.
good product.. 3weeks goods came. thank you store gud luck
Good delivery to Spain in less than one month. Item as described but remember this bottle size is just 20ml unlike others at 30ml. Recommended store.
Goods received, packed was good. I'll cancel the effect later.
been using, as instructed, for a month. no visible changes, but it might require longer? arrived well packaged
Looks good, I still haven't tried it.
It came for 1 month smoothly, I do not know how it will work, let's see)
оооочень, очень долгая доставка, пришел целый
Good
Come with a good way but didn’t use it yet
заказ пришёл довольно быстро ,не первый раз заказываю, волосы растут быстрее на много !!рекомендую
It came 2 weeks before Siberia, the hair fell out after the cowboy, the head burns half a day, whether the result will show the time later I will add feedback.
Excelente
11.12.2019-03.01.2020 came to Kiev. It took a long time, but it came. Packed perfectly. A little crumpled boxes, opened a couple of boxes and one bottle ran or leaking is not very critical. I bet five. I'll try what to what, I'll add a tip.
Pas encore test
thank you!
Thanks
Received
Probándolo
package deriver thank u
Need to try it out
colis reçu.
not tested yet
No effect
Try fast shipment
Very long delivery, which product has not yet tried
Received the product. very well was packed. I can not say anything about the action yet
Supakuota saugiai, atsiuntė per mėnesį, Kol cash nebandžiau
I 've tried it and if it works, you must use minino 2 units