SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I still have to prove it
And there's something in it. You just need to adjust to apply evenly.
Is very good
Great product complies with the description
Thanks to the store for the safe delivery, it has not yet been tested, but its use is very compromising.
Amazing. I use this every day and love it.
ok
I haven't tried yet but I already got the order took a little while to get to the Canary but I'm finally very happy now to see the result as perfect packaging with your well packed bubble everything perfect
Frankly it's too good, his help me hid my alopecia from the front thank you very much.
I like this darker color better because it covers better, stain a little but has good texture and fully meets its target arrived in 3 exact days
genial
As described great product fast shipping
Excellent product and very fast shipping
At the top
It's exactly the same as the pictures. Now I have to try it and see if the color fits my hair
super
very good store thank you
Compliant product. The powder works but especially do not pass in the rain it drips once wet. She doesn't stand alone! You'll have some on the clear clothes too. I do not know if we must suddenly use it permanently with gel or other fixator as lacquer.
El tono ha sido el qué necesitaba. He acertado con Darle Brown. El vendedor ha utilizado la red Glovo, para que llegara en el tiempo establecido. Muchas gracias!
great color/fast delivery
Fast delivery, well packed, I recommend the store.
It's about thank you very much
he tenido q pagar en correos 5'38
Delivery is not very fast, but everything has come. I order not the first time. The quality is almost like a topic.
Rápida entrega. Cuando lo use pondré un comentario sobre su utilidad.
Happy and if it works
Great product works very well. Great product and supplier. Highly recommended.
Thank you I have received my goods in good condition
Ok
The product came quickly, was delivered by the courier directly to the apartment, I recommend the producer!!!
one arrived but half money refunded
I recommend
As described
Super
Normal goods, not very pleasant to the touch and hands dirty. But in general, I'm happy.
Not comfortable sypatt on hair
Arrived early Great store always helpful. Only recommend not to choose free shipping why not give track the package, my package arrived and I even knew where it was screening was still in the country of origin. Bad arrived perfect, the postman played here in garage and leaked without collect the signature kkkk
Thank you for the product and greeting card Merry Christmas and New Year!
I love it!
As it was described ty
Good
Very good product. Arrived fast. 30 days. Grateful, recommend.
Great as always! And super fast shipping.
From the far looks normal, but in the близи as if the powder on the head was saturated
Quality very good
Thank you
top
PERFECT