SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bo Jin having did but having reported after the leaves will sound
배송이 조금 늦었지만 잘도착했습니다.
Will start using HJ and here a month back to say as was!
fast shipping
Товар пришел быстро. Упаковка хорошая, без замечаний. Раздавила средство с шампунем 6мл/100 грамм ...ждём эффект.
This time it takes so long to arrive
It never came but I got my money back.
Everything very quickly I recommend store. Then I will comment if it works
Product equal to photo, missing to test
It'll take a month to arrive, shipping problems. I 'd be better off with AliExpress's option, but well I'll try the product and get back to my experience.
many thanks fast shipping
It smells nice, after application it feels like blood sticks. I can not evaluate efficiency yet. Jar pts small
Very fast order super
Excellent, will order more
It's small but looks good quality now to try it :)
The goods were received. Thank you very much. Seller recommend.
delivery wasn't fast enough, anyway items arrived safe, well packed. will leave further feedack after all 3 bottles finished!
In the photo it looks big but it is small the jar now missing to try. Thanks for the sample
Thank you
Got it fast enough. In the package put a compliment-mask (presumably). The truth was so inaccurately put that at the opening the bag was cut-was extremely shocked by the black pleasantly smelling mass on the hands... The product itself is packed very well.
Very well packaged and fast shipping 20 days to Canary Islands.
good store
Products arrived quickly. Haven't tried yet. Feedback after 2-3 months
The order came quickly. I will try
Received in less than one month,
The order was received very quickly, packed well, I order not the first time, I recommend the store.
came within 19 days.
Thank you very much! The delivery was quick, about 3 weeks!
Item take half a month to reach me. Yet to try. Thank you store for free gift and coupon.
Everything is well packed, the goods arrived very quickly. Thanks to the store. In the parcel put a gift
Works, I saw the changes in 3 weeks!
I received my item within 10 days, this is the best fastest item I ve received since my 3yrs in Ali Express. the product is well packaged. I love the store readyness for business. keep it up.
Very fast delivery. Tightly and securely packaged. According To the description + two small gratisy for which thankyou. If it works? I use for several days, for some time I will add separate comment.
Seller accurate and helpful. Arrived in the preset time, thank you. Now it takes time to try the product. I Will Return to some additional month for tally.