SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's okay.
The order did not come, the money was returned
The goods came whole, well packed, corresponds to the photo. Gray roots mask well. Thank you.
Nicely. But it takes a long time to get there.
Small and a bit hard to apply but all good.
Moet het product nog uitproberen maar bedankt verkoper
The goods came in a month, only this store finally received, the jar is small, but it stains at the roots of the hair is good!!!
Delivered in 4 days, it turned out more expensive of course, but from China already a month 3 goes♀*, I had to order urgently. The goods themselves are whole, everything is fine.
Received in a month, I have already bought these products and I repeat always. Good quality.
work great great pigment
it's smaller
Good product!
The box is torn. The jar was badly closed. Part of the powder woke up.
Very quickly came the order! In less than 2 weeks in St. Petersburg. Packaging whole, the box is pleasant and dense, the tube is not damaged. After Ng I will add on the powder itself.
The product works well but don't be fool, the powder is actually in very small amount. Not sure how long will it last.
Reste Qu the essayer
ok
Ordered two pieces, one with delivery from Russia to get faster, overpaid twice as much, the second from China to save, came two at once, in time clear, that both went from China, do not overpay for the delivery. The dispute opened, asked for forgiveness and everything, but thank you.
Love this product. It's already my second packaging.
Quite useful thing, especially when you make a tail, a Gulka, etc. Compact, udabnaya, small size powder, everywhere you can take with you :). Recommend!!!
Cool thing! Works! Just in use!
Everything came whole, even a cardboard box did not crumble. To the Moscow time for about a month. The color guessed-Medium Brown on its natural dark chestnut, conveniently masks a wide parting. A small pretty powder with a cushion from the bottom of the jar and a mirror, the powder itself as pressed matte shadows, is applied easily. Thank you!
Great products!!!! Recommend
This stuff is great and does exactly what it promises! It was worth giving a go at the price, and I'm glad I did. I'm experiencing just a little bit of hair creep at the side of my fringe - something I notice more than others, I'm sure. This adds just a little colour to the scalp in that area and just makes me feel better. A lot better. It's easy to apply and only takes a couple of dabs. Has no powdery residue and doesn't come off on your hands or pillow at night. Very impressed with the quality at the price - and I can highly recommend it if you need just a little "scalp camouflage". Give it a try. Delivered in about 3 weeks to Australia.