SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My compliments for this store I had a wrong order had do when contact wanted And this they have very good resolved. I have my order produce them had and that there was very quickly My hair can do a oppepper use and this is just whole fine oil My thanks is large
About the store: like the service was very attentive and sent exactly the product requested, arrived in 49 days here in Brazil About the product: the validity is only for 2022 yet, the smell is a little strong and came well packed. Now just see how to use and wait the result!
good
its working...
fast shipping will return for another feedback after i use it
Got it fast, intact. Very pleasant smell, my hair is not sticky after use it.
Thank you store
The goods received feedback will leave after the test
Arrived okay and on time
Very fast shipping love it and thakyou store...this is my Second time order.it really worked for me.it made my hair silky smooth and shiny for almost two weeks after having bath.it does makes ur hair strong.happy with this product thankyou seller
very thin liquid, like water. smells bit strong
Received, but not very quickly.
It took long time to arrive to my country. I'll leave additional feedback when I try it
Just received with in 3weeks time..by seeing all of other customers reviews I thought of trying this oil.hope it will help me in hair growth...if it worked I will definitely upload photo with result.till then just hoping it work’s
True Hair Growth! Definitly saw a difference in my hair length and an extra bonus is that it did not leave my hair or hands greasy or oilly looking!!
I was very pleased with the product. It made my hair thicker, fuller and longer, i can notice how good my hair is now. And it was shipped and delivered quickly. I just ordered my second bottle and I'm hoping by next month my hair loss will be less.
I lost a lot of my hair, I was really stressed and looking for a product to help with hair regrowth. This product has done a good job. My hair is growing back in nicely and thicker than before. I think this is a very great product and will continue to use it, and i will purchase again.
I've been taking this product for a couple of weeks now and my hair seem to be strengthening already. My hair is very long, so I can't tell if it's growing faster, but it does seem thicker and doesn't tangle as easily. For reference, my hair is long (down to the small of my back) and I have a lot of it, but it's baby fine. So although I don't necessarily need for it to grow faster, I would like to strengthen it so it doesn't break as easily. Overall, I'm satisfied with this product and am willing to finish the bottle to see how I've progressed