SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In test
Seems ok, need to see how it works within a few months
Perfect, thanks!
as described
Glass containers, i will have to wait to see the results
Perfect. Thank you
Got everything right recommend all required
Wonderful thank you, I highly recommend this product.❤❤❤
Super fast delivery, ordered 11.11, came 23.11 to the Rostov region. The jar is full. Later I will add a review
In the bank less than indicated, the photo is visible. The label is glued as if just from the printer printed and quickly cut off and crooked pasted. T. E... Cream from the barrel very quickly pour somewhere and quickly send .. Probably it helps from spots pigment on the face, but judging by the fact that the packaging is very artisanal (I do not know why people write that everything is good with the packaging) is not sealed, there is no instruction, no cellophane and not even sealed box... It's scary to put on your face .. Yes, the smell of weed. But damn... It's tinplate as scary with this quality of packaging ..,. What is inside in fact if so saved on a bank with a label... And I wanted this cream so much... But now I'm even afraid.
Packaging is good, everything has come to an end.
IS already the second time you purchase this cream. As I have already written the first time, it works!!! Consigliatissima lighten the dark spots on the face. In 15 days in Milan, Italy. Thanks to the store! 10⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Super
The product seems good. little thick but the skin absorbs it very quick. No quick results but it works for sure. it will take some time to show the effect depends on your skin type. some skins may need two or more jars. Good Luck
The received is what appears in the product description
Fast delivery Great product thanks
Very fast delivery in 12 days. Super. Thank you
I got super fast. . I have to prove it and see result
deliver on time this is my first time using it I hope it work
I got it in my mail today. I will try it today. Thank you store!!!