SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order did not receive, opened dispute. Approved Refund. with the store did not communicate.
Masks super, ordered before, warm cool, track tracked
Masks cool. Walked long
I bought for coins. Not yet tried, because. Just got it. Put it in the mailbox. As i use, i will add a tip.
Got them for aliexpress coins. Haven’t tried yet.
Came)))
продавец молодец,товар супер!
Рекомендую!
очень хорошая маска для глаз!
Отличное качество! Рекомендую!
Рекомендую! Отличный товар! Отличный продавец!
Супер! Рекомендую!
Вначале брала для себя, а по факту пользуется муж :):):), сейчас будем ещё заказывать. Маски очень классные, согревающий эффект (где-то 30-40 минут) снимает напряжение в глазах, после работы целый день за компьютером то что нужно, иногда использую во время обеденного перерыва, муж вообще спать с ней ложиться, засыпает за 3 минуты. Продавец отличный, заказываем у него постоянно, эти масочки заказали по его рекомендации. Общительный и ответственный продавец, всегда быстрая обработка, доставка всегда около 20 дней, трек отслеживался. Село рекомендую.
До СПб шли месяц, упаковки не повреждены, всё отлично. Маски супер , спасибо продавцу. Рекомендую
Хорошая маска. Главное очень удобно в ней спать
Заказывал во время распродажи 11.11. Продавец продлил защиту, но после трёх месяцев ожиданий, товар так и не пришел, видимо потерялся в дороге. Деньги вернули. Сам товар рекомендую, потому как заказывал уже раньше похожую маску и был доволен!
Quick delivery to Bulgaria. Will write feedback after use it.
Маски расслабляющие, успокаивающие, самонагревающиеся-беру далеко не в первый раз! Прекрасные, лучшие масочки, цена супер 81,36 руб. за 2 шт. Благодарю продавца за работу.
Очень довольна! Спасибо продавцу =)
Рекомендую
Отличные маски и отличный продавец, он предупредил, что маски на почте, хотя уведомление не пришло. В деле ещё не пробовал. Потом отпишусь.
Не первый раз беру, очень нравятся эти маски Когда глаза устают очень приятно надевать и глаза отдыхают
Пока не пробовала, но такие масочки знаю, мне они нравятся. Срок годности хороший. С продавцом не общалась, доставка около 1,5 месяцев.
Спасибо
Масочка великолепная однозначно рекомендую.Ориентируйтесь больше по цене и надёжности продавца, а масочки все одноразовые, греющие, бесподобно приятные))Благодарю продавца!
Super.
received packs like description. i havent used yet, expired date until sep 2020. love them, thank store ;)
Первый раз заказала масочки. Буду пробовать. По русские ни ни слова, зато есть картинки по которым все понятно)
Snelle levering. 11/11 besteld en 23/11 ontvangen.