SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you store, can’t wait to use them
Haven’t seen much results
I tried only once but I liked it well on my face
Maybe it works, maybe not))) who knows...
Serum fits. Take constantly Like It Thank you
Stosuję from. Recommend.
Super Serum
Very quick shipping!
I liked the product. Colorless emulsion is absorbed instantly. The store put the probe of a very good moisturizing cream. I'll take more. No allergies.
Very good loved results estam working sure marks protection are softening, I and my husband are loving results, 3 ° day use and mustache Chines this more soft, I Supe recommend the store and the product is show Ball, am loving usalo.
Suitable for care of dry and tired skin, and also indispensable for care of mature and fading skin. With regular application, it supports skin vitality and returns radiance.✨ Skin type: for any skin, especially dry and tired, prone to pigmentation. Method of application: On cleansed skin, after the tonic in the morning or evening, apply the cream with light, massage movements.✨✨
Shippig was especially quick, less than 3 weeks! I have not tried the serum yet.
Восстанавливающая эмульсия для ухода за кожей лица. Посылка пришла быстро, отслеживалась. Все качественно упаковано, пришло без повреждений. Эмульсия содержит питательные элементы, которые обеспечивают кожу питанием и увлажнением, придавая ей более яркий и подтянутый вид.
The goods came in time, as a gift put the emulsion probe))). In action, I have not yet tried.
It's okay.
حححلووًً
Delivery is fast. Packed perfectly in a cardboard box. I ordered several types of serums. I order not the first time. Serum really like. Do not cause irritation. I have been using them for several months. I have age skin. These serums help maintain a well-groomed appearance and elasticity of the skin. I will order more.
good product
+
Everything came before the declared date, well packed, nothing wrinkled.
Third Order, delivery became faster. I recommend
Very good repair concentrate
Everything is fine! Packing at height! Thank the store! =))
Very good goods, generous store, thank you, I will definitely order more
The producer put it superfluous that I do not know but everything is exactly nice. Thank you
Everything, as in the picture, but the effect of use can be said not earlier than in 2 weeks.
Delivery is more local on duty to the address (12.11-19.12), did not respond, did not coristovalassya, night skazati about the youth zasib can not. Packing, in mica. The podharunok has a probe of zvolozhuvalnoi emilisiya. Uncle. P.S. The track is not returnable.
Serum is very good, I order not for the first time, delivery is fast, I recommend!
good quality, fast delivery
Perfect thank you
Delivery month, one box came crumpled, but it's not critical, I ordered myself.
10* Fast delivery and high quality.
Everything is super. The store also made a gift, in addition sent two tubes with a cream for restoration of nails and essence. Very satisfied.
Good essence. Seller recommend.
The goods came quickly, everything is packed neatly. Thank you store!
Wife is happy, previously ordered, additionally again there is a gift, fast delivery, I recommend.
Good serum using for last 6month.
Super very good effective product I'm happy. Received very quickly
It is already many times that you bought from this store since the products are highly recommended the excellent service, thanks for the presents!
I order not the first time. Serum is good. Comes quickly
I take it not for the first time. Excellent remedy.
Perfect, order received in france after 2 weeks only. Very well packaged, protected, thank you very much
First time trying. Hope it works as good as the eye cream!
I got my order and the gifts to me,thanks
Second time order! Me NRA effect
The order came on time, packed very well, the jars are whole. I order the first time, if I like to order more. Thanks to the store for the gift (put the probe in the order). I recommend both the seller and the store. Good luck and hoposha trade!
Only received, has not yet tried, but all cosmetics of this brand are usually of good quality. Packaging is excellent, you can easily for a gift.
Very good quality, exactly as described. My loves it!!! Thank you. Shimon Rotem, Israel Thank you. Shimon Rotem, Israel
посылка шла 2месяца,продавец увеличил время доставки,упакована хорошо,буду разбираться ,потом дополню отзыв.
I'm very satisfied