SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, I order not the first time.
Very fast shipping and well packaged! Really good quality and good result:) I recommend this store and these masks!
Very fast shipping and well packaged! I cant wait to try these masks - looks very good:) I Will order more!
The goods came, everything is super, I order not for the first time. Price-quality most favorable offer
Fast delivery, masks are good
Thank you
Excellent and fast as always.
Masochki's here, thank you. For my skin about nothing
Excellent masks, I purchase regularly. Come always smartly, intact and unharmed, wrapped in a film with fumes.
Product not reached. But 5 stars for very efficient and prompt service case and refund.
it's good
Great product. Thank you store :)
OK. Fast shipping. Face mask CA
Arrived pretty quickly.
good
Very fine but with a lot of liquid
Whole packing
Fast delivery, haven’t tried yet
Good mask, went for a long time
Already ordered in this store, I liked everything, here I ordered another bunch))) the track was tracked, delivery-month, everything was packed very well, nothing was damaged. Masochki I like, the skin is soft and smooth after them, because. In the bag a lot of liquid, I use twice. Definitely recommend the store and the store)
Nice ones!
The order came in a month. All masks are whole, normally packed.
OK
Bien
Very good masks only that took a while to get there, but that's where it's all super
OK
The mask came quickly. I bought such before, in the cosmetics store. It moisturizes and refreshes the skin of the face.
Not the ones I ordered
Delivery a little less than a month to Samara. Shelf life until 2022 I buy masks in this store is not the first time. I am happy with the goods and the store.
Stunning, the best
Oh, the goods were of course long. But the effect is something. Naturally, I do not have a photo. But I advise everyone. I got a green masochka
Long shipping
Like
Super!
Nice
The mask is super.
Awesome masks, very moisturize, a lot of fluid
The package arrived long after the indicated. They made a refund. I arrive after the security Time and dispute opened before nothing could be done.
I arrive package Long After indicated
Masks as masks
Masks ordered September 18 in the mailbox put on November 8 very well packed we will try the shelf life up to 22 years
The parcel never came. Thanks Ali-Express for the return of money
заказывала сразу много масок, опробовала ещё не все - про эффективность ничего не скажу. скажу только, что продавец отправил все точно и быстро, и нормальной почтовой службой- дошло за 2 недели. упаковано было хорошо. маски все целые.
Bien
Me encanta
Супер!!!!
Great
все чудово!швидко та ціле!
5+
Липкая, но кожа становится гладкой