SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order not the first time. Very nice serum. The skin is beautiful, smooth. There is no film, all the product is absorbed quickly.
no problems
i bought many times already, very good for the price and shipping is fast. i use it for toner and moisturiser. results are not extreme but consistent use with other products makes my skin better, clearer and brighter. smells very nice too!
Excellent serum, has a great very delicate aroma, absorbed perfectly, does not leave a greasy trace, i like it, i order a second time, i recommend it and the store
My favorite serum! It was a month and 1 day before st. petersburg. the friend took from another store-not close like her. The only negative-quickly ends. Especially love a glass jar, pleasure for estetes
It came relatively quickly, serum with a convenient pipette, the norm moisturizes, without greasy film)
Corresponds to the description, well packed, came quickly
Good serum, quickly absorbed, the sensation of stickiness does not leave. I did not communicate with the store.
Very long was the order
Good serum thanks
Corresponds to the description, it has not been tested for more than two months. Happy for the arrival. Thank you very much friend salesman.
It came very quickly. Packed qualitatively. I do not take it for the first time. So i recommend. The store is well done.
ha tardado menos de un mes, es pequeño pero tiene muy buen precio
Спасибо посылку получил, продавцу отдельное спасибо.
Люблю косметику этой фирмы. Сыворотка лёгкая, запах приятный. Товар полностью соответствует описанию и картинке. Доставка месяц. Претензий к продавцу и товару нет. Рекомендую.
Отличная сыворотка.Приятный запах,не липкая .Увлажняет хорошо
Упаковка целая. Легкий ненавязчивый приятный аромат. Наношу вместе с кремом. Мне нравится.
Хорошая сыворотка,к моей привередливой коже подошла,после нанесения кожа гладкая,поры уменьшились(и это радует),спасибо продавцу,буду заказывать ещё)
Заказывали второй раз, но второй раз товар не пришёл, вышли все сроки ожидания, открыли спор, получили деньги обратно.
за монетки товар
Упаковано было в пупырчатый конверт, коробка помялась. Жидкость похожая на глицерин, очень приятно пахнет, впитывается быстро, если переборщить с количеством, остается ощущение липкости. После двух применений особого эффекта не увидела, но тональник распределился лучше.
Заказываю второй раз. Хорошо увлажняет кожу. Быстрая доставка
Коробка помялась, внутри все целое. Ещё не пробовала
Спасибо, пришло всё в очень хорошем состоянии!!!
Пришла целая,все упаковано хорошо,такая малютка))буду тестить!спасибо
Пришла за месяц Целая Запаха почти нет
Сыворотка очень хорошая. Увлажняет отлично. После нанесения не остаётся липкий слой.
Брал тёще, ей понравилась.
Product for now is ok. I will see if it have any good effect for skin.
ещё не пользовалась
Сыворотка пришла очень быстро. за две недели. приятная консистенция. ни густая ни жидкая. очень приятный запах. впиталась быстро, ни жирного блеска, ни липкости не осталось. единственный минус помятая коробочка. я хотела на подарок. а так впечатление приятное.
Заказываю во второй раз, сывороткой довольна
Deja la piel humectada
I really love this item, but shipping was slow this time.
Консинстенция чуть жиже, чем у гиалуронки росс.производства, но по ощущениям кожи так же хорошая, быстро впитывается в кожу оставляя легкий блеск на коже , но не жирный блеск, а блеск ухоженной кожи, не знаю морщинки вряд ли кончатся, ну хоть бы новые не появились :)
товар так и не пришел, я ждала до последнего. Продавец отклонил спор, утверждая, что товар не отслеживается, но все равно придет. Я обострила спор и в конце концов алиэкспесс принял мою сторону, деньги вернули
:)
Заказываю второй раз доставка заняла 3 месяца. Продавец отзывчивый несколько раз продливал доставку . Сыворотка понравилась. Зимой у меня обычно сильное шелушение. Благодаря тому что она хорошо увлажняет шелушения не было.
мне понравилось..реально ненадолго разглаживает.стеклянная бутылочка,