SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool bracelets. Delivery for inexpensive goods is fast.
Excellent bracelet, as in the photo. Beautiful! I gave my mother, I'll order myself another.
Got it in two weeks. The goods are excellent, they perform their functions. I'm happy, I became more beautiful and began to grow thin in front of my eyes!!!! Recommend.
All OK
Like very beautiful bracelets OBG
Very good nothing to complain about. Thank you
I ordered a bracelet for a man. The size of his hand will be excellent. The bracelet is made flawlessly. The bracelet is thin enough, I do not know what it will look like on a man's hand. It looks great, I liked it. No chips on the stone. Stone natural, looks like metal. delivery fast.
Beautiful bracelet, a little bolshevat, looks very good
Its walking the magnetic bracelet Thank you well received
Very pretty, such as the pictures. I am very glad. Super fast to me dotarła. Recommend :)
Отлично!
Thank you, in accordance with the description made by the store.
Todo Bien
Nice ang good product
Product complies with the description. Well packed. Recommend store. Goods walked some time. However all przebiegło fine. Contact seller correct.
B
Like it.
A good bracelet, an elastic band only hilovata, a real hematite, most likely pressed Crumb
Nice bracelet. A+
Description ok fast delivery product in perfect condition
Very cute,
Optically flawless ..... good quality, comfortable to wear.
excellent ⁸
Shipping is super fast. The bracelet is very beautiful, corresponds to the description. Thank you store. Recommend.
llegó mi producto, se ve bien, tal cuál como en la foto. estoy contento. recomiendo vendedor.
Excellent performance
Very good material is a little heavy us if this works I'll come back to get rid of you if this works to lose weight thank you
perfecto
Haven't tried yet
Perfect. All good and good quality.
Heavy Weight
ARM girth 14,5 cm. Is too big for me
Beautiful bracelet. Arrived well and very fast. Thank you. Until next time. Greetings Nicole
Very beautiful, delivery is very fast, thank you to the store, I recommend to buy
Good store
thanks so much
Maybe k the picture, I already had one just like it, but being elastic breaks easily. He's arrived fast, two weeks.