SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What else can I say. It's cheap and it does the job. I like to leave the light on at night. So it is a must have for me. I stocked many of them when it gets too dirty I just throw away and use a new one.
I really like these. I bought another one after receiving one. they just feel luxurious and nice on
The Eye mask is very usable and comfortable. Thank you. Great Service. 100 % happy.
Excellent masks, I 've been taking them for several years here
Very good quality. It's my second purchase.
Fine quality. I advise everyone, pleasant for the skin of the face.
According to the description, these are the best masks, well-concealable, black are the masks that hide the best of daylight. Delivery was fast
Quality is super. Shipping fast.
Excellent mask for sleep, the elastic band is adjustable)
Everything is clear
Perfect!
My second order from you. Really happy with everything, thank you
Excellent mask, liked more cotton. Long elastic, adjustable, even on my big head there is a stock. To the face material is pleasant
Excellent masks for the eyes, I take it for the second time. The order is very satisfied, thank you!!!!
Soft, pleasant, perfect masks, I order for the second time, thank you!
Excellent. A great store. Very fast shipping. Great communication. Seller was very willingness. I am very satisfied. I recommend buy from this seller to all buyer. Thank you very much. Best regards. Stanislav.
Quality is super. Delivery is fast,. Recommend
Very fast, very good quality. Very comfortable!
Excellent
it's very soft and pleasant fabric, looks as described
It's the troisiyque I order I'm super happy!
The goods did not come, returned the money
Nice mask. I do not take it for the first time
The mask is very cool. Soft, light does not let in, adjustable. I advise you to buy. The track was not tracked.
Perfect!! So soft and feels so good on my eyes A++ will buy again!
Not received
The product perfectly matches the description.
Mask of good quality, sewn perfectly, elastic back adjustable, all super!
Thank you
Great mask! Size adjustable.
Very cool masks! I recommend
OK
Good! I recommend!
The fabric is very soft and feels good. The elastic band is adjustable and is sufficient to hold. The mask is pretty big, but it's not awkward. A recommended product, at a good price.
Normal mask, sewn qualitatively.
Rubber is adjustable, to pajamas is suitable! Soft, high-quality. I recommend.
The parcel came without delay, everything is as in the photo. The child is happy. Thank you.
The mask was slightly wrinkled during delivery, but it is not critical -- it will quickly straighten out when you wear it. Very soft to the touch, with an adjustable elastic band, which means it can be relaxed or tightened stronger-suitable for any coverage of the head. Does not miss the light, which is most important for me)) there is almost no smell, but in any case I will wash before starting to wear.
More than a month in Balashikha. and so like normalda
Very pleasant to the skin
very soft good quality!
Came in 1,5 months, threw in the mailbox. Very soft mask, elastic band is adjustable, it is convenient, suitable for the smallest and largest head.
Perfect.. Just like the picture. No custom problems, came after 25 days.
Super!
A month went to the Moscow region, the parcel was not tracked. Great Sleep Mask! Dense, the form is such that the light does not fall in general, and the volume adjustment is just an excellent solution, nothing presses!!! The material is pleasant, in general order, very satisfied!
Lovely sleep mask, stylish, nice and practical. Consists of silk fabric, which is very pleasant to the touch. there is a lock, you can change according to the size of the head As for the penetration of light, it does not penetrate at all Of the minuses only that the coloring element remains on the white sheet
Exact to the description looks good quality
Exact to description
Everything is fine! The order is happy!!!! Thank you store!
Excellent masks for sleep. Soft, comfortable. The length of the gum can be adjusted. Came very quickly. Thank you store!