SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mask-peeling medium exfoliates.
The parcel came quickly. In fact, I did not try.
Long went, but it's OK
Ok
Goods did not receive, had to open dispute and money returned, so 5 stars
Meet Expectations
good product
Delivery to Yekaterinburg month, faster than was indicated, good socks, I order my mother not the first time Thanks store
I sit, waiting for the result
Pokapal to order. In fact, I can not write anything. Everything came on time. I did not hear any complaints from the customer. Shelf life is in order.
Delivery super only ordered and after a day came
received after more than a month, will give additional review after trying
Good I recommend it this is more than once bought and the same quality
Delivery two months. The goods are packed well.
Super!
The order has been on since May. I already did not expect it
I don't get x if I returned the money
For a very long time there was a parcel.
Three weeks to RB
I order not the first time in this store. Delivery is not long, packed well, all whole. The socks are working and the skin begins to cloud the next day. Very cool socks. Take it will not regret it! Quality pedicure without leaving home
حلووووووووووووووووو مرررررررررررررررة
Wonderful, arrived super fast!!
i dont use it yet
It's the second time I buy they're a success
Not my firt oreder of these. These really work wonders, and for me after one use. Very satisfied.
Not yet tried but arrived in 14 days to Paris !
Good smelling
With delivery personally, I was unlucky, went 2 months from small to Moscow. By efficiency I can not say yet, as I will try to complement the review.
Received very quickly! To test for the rest
I will order more!
It came quickly, everything. I haven't tried it yet.
Thank you! The parcel came for a month, without damage. The mask has not yet been used, so I can not fully evaluate it. Externally corresponds to the description. After application, I will add a tip.
Work well my 3rd Time buying
It came very quickly! Thank you!
Super
Ordered in the first, not yet used. Delivery is about a month.
orderd this product before and use it 4 times a year. carefull don't overstep the time it can burn the skin. quick delivery, will order again
Arrived on time, packed in a normal package. It was a whole thing. I took such from another store-the skin flaked. These have not yet tried, if they do not work-I will add a review
Excellent socks!!! Remarkably exfoliate!!! Thank you store!!!
Thanks to the store, everything is fine.
Came for a month, I order for the second time! Thank you!
Tried immediately after receiving. I'll look at the action and add a tip.
Everything is very good! In reality fact that the in pictures and in the description. Fast shipping. Great store! Thank you!
Good Seller!
Seller well done answered all questions I recommend I put 10 stars I recommend good luck
ok
It's the second time I ask, I like it very much, I put on the slippers 40 minutes and 3 days later it started peeling, in a week the perfect feet
Ok
The product corresponds to the description. I haven't tried the case yet. Thank you store
Thank you!!!!