SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good price, good quality, fast delivery. Mom is happy. Thank you to the store.
The parcel went more than a month, but I have not used it yet, I can not say anything on quality yet. Seller thanks for the gift!
It came on time, without damage.
Everything came, well packed, store recommend, we buy not the first time
Patches I order not for the first time -- excellent quality-allergies do not cause -- swelling under the eyes shoot instantly-liquids in patches is enough -- the product is satisfied -- the store is happy -- I recommend ....
The order reached 40 days before Belarus. Presented but as will be supplemented later
Everything came safe and sound, quite quickly, ordered a lot at once for gifts. Everything looks beautiful. I have not used anything so I can not say about the quality. So like everyone is still happy. Looks presentable, give not ashamed
Everything is fine
Very good. Not first time, with the same good result
It's okay. I recommend
All the terms passed and only then came the goods! Oooochen long! The store was not interested in the parcel arrived or not! maybe it's the fault of the post of Russia!
the package came very fast and the it's a very good product
Not here. Lost on the road ....
It burns me in the eyes and my eyes don't stop flowing tears
My wife likes it.
Super, the store is well done, sent the missing order together with the new one, and at his own expense made a paid shipment. Very nice. thank you.
Excellent matches, do not tear. In general, for its price everything is wonderful.
Hurray!!! Patches finally came! Long got, but I have them! I already use it! Quality is good! Recommend!!!
Wife rejoices when they come)
I order them not the first time. Well remove traces of fatigue, dark circles under the eyes, ottek, well moisturize. Can be used several times
Thank you
Everyone is happy it came quickly we will try.
The parcel went for a long time, has not yet tried
All ok store thanks
Everything is super!
Great item,fast delivery
Excellent and fast
Fast shipping. Patches освежают face, especially after sleepless nights
It is difficult to say anything about the quality and effect, i can only say that the store did not communicate, the goods were not tracked.
The fault of mail did not come from the first time. The store immediately sent again, with tracking. It all came. I will try
ok
The goods did not come within 4 months. The store resent the goods with other order. I hope it comes, i put in advance 5 * because. Before that, he did not disappoint me. If you do not send, i will add a review.
Отлично, но упаковка очень вонючая. Доставка до мск 1 месяц.
Ещё не пробовала.
great store delivery 28 days .not try eat .thank you . i will bay again.
отлично
Dar nieko neišbadžiau, viskas atejo puikiai ai supakuota. Ačiū pardavėjui už dovanėlę. Thanks for gift.
все хорошо упаковано. о результате рано что то говорить. позже отпишусь.
Everything's fine. Thanks.
Быстрая доставка. Трек не отслуживался. Попробую, дополню отзыв.
пришли патчи в картонной коробочке,заказывала 50 штук,продавец положил 52шт.+маленький пробник эмульсии для лица!не знаю как эффект,но ощущения от патчей приятные,лёгкий подтягивающий и охлаждающий эффект,понравились
Perfect! Thank you for the gift!
Товар прибыл большое спасибо
zamówiłam 5 kwietnia. otrzymałam 26 kwietnia .zamówienie zgadza się.
наконец то получила заказ)гле он болтался неизвестно ,но все отлично ,понравилось,хорошо увлажняет
Супер!
Товар неплохой: патчи хорошо увлажнены, дают коже заполнение влагой. Не знаю насчёт коллагена и отбеливания но вещь приятная. Можете себя побаловать.
Отличные патчи. Пришли в Пермь за месяц трек отслеживается.
Заказывала 30 пар, получила 31- приятный бонус от продавца)) Патчи пришли целые, хорошо упакованы, доставка чуть меньше месяца. Хорошо пропитаны, жидкости в них достаточно. Спасибо!
This is my second time order from this store. By this time all products are as described. Quality is very good. Delivery is fast enough. Have not present at this time, maybe because of anniversary sale. Will order more. Thanks.