SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There is no Russian language in the settings initially! And so, then norms.
They work well. But there is no Russian language in the menu, as was written in the description. The watch was bought for the child and it will be difficult to understand in the menu.
To Ukraine, the goods were delivered for 24 days 3 times of purchase. It's not like yak pratsew's. Zyear reviews dopovny.
Arrived earlier than expected, in good condition, meeting store specifications
Excelente
Přišlo v pořádku. 5 *****
Not yet I checked as dziala. Yours
After the order one month, the store himself wrote "The goods are detained at customs and sent back to the store. Can I pay you back? "In five years of orders for Ali, disputes and all tyagomotine, this is the first seller who voluntarily returned the money! On account of the integrity of this seller do not doubt!
Good Quality. I'm pleased.
perfecto
It seems to be good quality. Well packed includes USB cable and Sims . Delivery time was very fast. After a wear period will be able to say more. I recommend it. Five stars.
nice I like it
very nice love it
I'm very satisfied
все хорошо,все работает,только часы другог цвета,я заказывал черные а пришли медного цвета! но ничего все ок! Спасибо продавцу!
llego hoy el reloj esta tal como se describe ..la calidad va con el precio ...pero de momento funcciona llego muy rapido el embalaje pobre en una bolsita y en su caja nada especial pero llego en bu3nas condicciones
The box in the way is crumpled, and so beautiful
fits the description well but no sim card with it. fiddly to navigate as instructions not very informative enough and the booklet and text so small to get clear info. you have to choose the right app, info not clear to help make right selection. it works but you need a sim card from your phone to link WhatsApp and pictures/ files....still in process of using it.
It's all on time. Description corresponds.
The clock came in the Trans-Baikal territory in a month's braid. Menu in English. Watdac doesn't work. Discharged in The Frost quickly. And so everything eliminates for the child just right. Thank you.
O. K.
Came quickly but not included