SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect
Excellent! Good quality and fast! Thank you store!
Great!!!
Is OK
Excellent toothbrushes, bristle soft.
The goods came on time, did not communicate with the store, the quality was pleasant. thank you.
Brushes fire,Quality is good.
Good brushes, but then they climb hair
Brushes bomb! soft too.
Good brushes with soft bristles. I recommend.
As expected
Proprobova! It's okay.
We use for a long time the whole family. I think this is the best comment
Good brushes, I order not the first time.
Zvichaya zubnoye bristles, M 'Yaki
Super
Very soft brush. In the package 4 pieces of different colors. I recommend the producer. It came relatively quickly.
Thanks its ok
We order constantly, I like everything
I take the second time very satisfied with the whole family thanks for the quality and fast delivery
The third time I order For the whole family Delivery fast
Good brushes. The pile is thin. Stiffness between medium and soft. The price is 50 rubles. Per piece is perfect. A similar product from the famous brand in Russia costs from 170 rubles per piece. Product and store recommend.
Very good brushes. The handle is durable (there were applicants)), the ampere is hard-soft. I will order more.
Used more than once, medium rigidity.
Brushes take constantly, really like the whole family, the store sent the goods quickly and after a week they were already in Krasnodar, mega fast delivery. Thanks seller
10/10 good quality
Excellent brushes, I take it for the third time. In the RB came in three weeks.
Delivered in 2 weeks to Postamat in The WB. brushes are soft. Normal. Satisfied)
I 've been taking it for years. Recommend
Brushes liked. I order a second time
Once I try now I order brushes only here and advise everyone. Good quality and for massage gums is possible. still here I order because of the package. I always pay attention to it. Packing is a plastic substrate and also in a navel. In general, I'm delighted with the store. I ordered from him and another product-never failed. Thank you!
I'll give you a description. By the store of zadoveniy, I recommend. The robot does not break through, the ale is on the view of yakisnaya.
Excellent brushes, I take the second time!!
Thanks
Been using these for a while, they are really good.
Is ok
мягкие! постоянно их беру.
Everything came in full. Description exact, all as desired
To the touch is suitable for description. Still using it. Came the goods late, about a week
Already took such brushes from another store, good. Come quickly. With the seller did not communicate
I order these brushes for the 4th time. Cool
всё в порядке
Thank you very much everything is ok!!!
All OK
Great toothbrushes. Recommend
Excellent, I take not the first time
Good
All OK.
Used post5, the parcel disappeared, the money was returned through a dispute.
Normal brushes. For a month enough.