SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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All good
Beautiful, I loved them, they came very quickly. I recommend them widely
Delivered within 4 days. Well packed, all whole. I take it for clients as a gift for the new year, but most likely I will take it on an ongoing basis. The store thanks for the promptness. I'll take more.
The order arrived quickly. In general I liked it. On some there were rattles. There were no glitter ornaments on one tube.
Delivered by courier in 2 weeks. ordered and was very much looking forward to the start of work, arrived without the brushes themselves. I was very upset because the price was not the lowest, and now I also order the brushes separately ((
Close very well Arrived in 2 weeks Would ask again
Super fast and in good condition Exelente!
The order arrived in Nizhny Novgorod in three days, all safe and sound)
Very beautiful brushes and bulbs, the quality is just top, I advise everyone! Delivered on time.
Came all whole
Product arrived ahead of schedule and in excellent condition, match the ad
It's been 3 days, thank you, I order not the first time))
It came in a week, the brushes were not included. everything came in integrity. I'm happy.
The delivery is very fast, everything came intact, all 50 PCs. As a gift put the cheeks, very nice! I will order more))
Children are beautiful as in the photo of the store, but went longer than usual.
Already many times ordered! Super! Thank you.
Todo perfecto y llegó rapidísimo. Amé mi producto.
They are super, I advise, as a prize is very convenient
The second time I order by the way in large quantity. The first time everything came whole. The second delivery was not enough 50 brushes (1 pack) cases were in place. I will not reduce the stars
Очень быстрая доставка,товар отличный
Shvidka delivery, all the reception, I recommend
Excellent tubes, I take it for the second time. Shipping fast. There was no glitter in one flask. And so excellent, I advise everyone! I give a choice to customers, after Lamy lashes, everyone is always very pleased with them!)
I constantly order a flask here. Last time we lived in each package of brushes. They don't put it now. But still thank you
все супер, быстро пришла посылка
The order was delivered by courier in a week to Krasnodar, directly to the house. packed in pupyrku, all whole, thanks to the store!!!
Excellent product I still buy
It came quickly, in about 2 weeks. All tuba are whole. Seller sent fast
Delivered in 4 days to Krasnodar))) Super flasks, all whole, also the cheeks as a gift put)
Brushes correspond to the description, tuba too. Delivery is below skirting. Everything is very badly organized. Sent an order 50 km from home, I spent 3 hours on the road. The delivery service does not work competent people who do not know how to read. Delivered to the store at a foreign address, in a foreign remote area. It made me uncomfortable!
It came super fast. Thank you I will order more.
Great, arrived a little late but all ok
I order already 4 times, always fast delivery. Description corresponds