SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came for a month, all super
New replaceable brushes, Hurray!
Today I took everything perfectly!
I order the 2nd time
Less than the original and buzzes louder.
Has all the best folded thanks, perfectly fit
Got it. It's all right. I did not communicate with the store. It was about a month
The quality of the brushes is good, the shields of different heights as the original. Ordered nozzles, then found cheaper, canceled the order and saw it in canceled. After a couple of days I came and drove that the order was sent.
Everything is packed perfectly. Send fast. all super recommend.
Excellent recommend! Delivery to Novosibirsk 2 weeks!
Corresponds to the description. Fast shipping
Norms
The product corresponds to the description, put in the mailbox
Ordered November 10, received December 03, I order not for the first time, the quality, of course, is worse than the original, but the price is 5 times less, you can use it, clean, to oral bi vitaliti fit perfectly
Delivery two months to St. Petersburg, in general the bristles are softer than the original, otherwise does not differ
I buy such a second time. Price-quality match. Last time there was 1 brush from the set, which failed (stopped spinning) after 2 weeks. Now the norms are working.
Thank you all came, the store +++, a little do not fit
I ordered two parcels, one came, and the second is not. The money was returned.
Ordinary brushes! Let's see how they will be in the case!
Not the original, but will go. Cheaper than the original several times.
I order the 3rd time!
Super good and fast shipped
Everything is super .. thanks to the store
Delivery to Chelyabinsk region in 25 days, the store sent in 2 days, packed in a plastic bag, in transit not hurt, with the seller did not communicate.
Fits perfectly into the brush, perfect
Excellent nozzles. It came very quickly.
Come straight to the box. As in the photo 4 pieces. I think the brushes are better than the original.
Excellent nozzles! On the standard oralbi, I will order more. thanks to the store for the speed of delivery.
Got everything. Thank you.
The parcel to Izhevsk was 40 days. They threw it in the mailbox. Checked, the toothbrush is suitable, the quality is acceptable.
To oral bi Prof came up perfectly, everything cleans
Заказ пришел за 2 недели. Вот это, я понимаю, работа. Продавец умничка! Заказывала у него несколько раз. Никогда никаких проблем.
Отлично, буду брать ещё, чуть меньше чем оригинал, но в целом все отлично, ни чуть не хуже оригинала
все отлично. пришли за месяц.
всё отлично. продавец умничка, отвечает на все вопросы быстро. рекомендую.
товар не пришел. деньги вернули
Szczoteczki wysokiej jakości pasują idealnie do mojej Braun Oral B. Praktycznie nie różnią się od tych oryginalnych. Zamówione 27.03 - doręczenie do Polski 29.04. Polacam zakup tego towaru u tego sprzedawcy.
Все работает.
Пока не испытывала, но выглядят хорошо
Нормальные насадки. По ощущениям ничем не отличаются от продаваемых в обычном магазине дорогих оригинальных насадок.
Produkt zgodny z opisem.
Насадки до меня так и не доехали, пропали где то на почте
Супер, рекомендую
Excellent
Заказываю не в первый раз, немного жестковатые, чистят хорошо. Заказ пришёл когда защита закончилась, продавец одобрил спор на возврат, теперь буду возвращать деньги продавцу.
долго шли
Уже не первый раз заказываю, качество отличное! Рекомендую.
насадки подходят, доставка очень долгая
Хорошо подходит для электрической щётки oral-b, плотнее одевается чем оригинал. По качеству могу сказать щетина щётки крепко сидит не сыпится. Продавцу спасибо
Шли около месяца. Качество нормальное, не идеально, отличия от оригинал есть, но пользоваться можно точно - дискомфорта нет. Чуть туго одеваются и чуть шумнее работают. В целом, за эти деньги - отлично. Пользуюсь месяц, ничего не сломалось.