SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Have used this before (very sparingly). It is good stuff great for getting rid of stains on your teeth, etc. Very recommended.
O produto é maravilhoso, os dentes já ficaram mais claros no 2 dia de uso.
Соответствует фото и описанию продавца. Покупаем постоянно в этом магазине. Доставка супер быстрая и трек отслеживался. Отлично работает и отбеливает зубы. Спасибо огромное продавцу за качество и сервис. Однозначно рекомендую.
Seller correct is attentive and product delivered as combined with good quality. Recommend this store.
Good Goods fast delivery I will check how does
All arrived as expected. Thank you!
I received the two complete kits, as shown in the description. Satisfied with the product received
Full package thank you as soon as I try I will tell you. I arrive during time thank you
thank you great as always ☺️
didn,'t get the item but they give my money back :)
excellent
Cleared a little, not very. But works
Exactly like the picture, and his works great! I recommend the store
Item not tracked
Everything is fine but not yet tried
Very good, and the result is being excellent!! Cost-effective, and came here home Rapidão
The. Product arrived well let's try it and leave additional comments
The product came in 27 days, Everything works Okay. Thank you store.
I haven’t tried yet
The goods did not come. Insulting
The goods did not come the money returned
The product came all according to the description. At first there was distrust of the store as I thought that the parcel was lost but everything came. I'm glad. I haven't tried it yet. Today I'll start trying. Later I will send 2 photos before and after what will effect. I advise the seller. Always answered the message and answered all questions. Later I will add a review.
Thank you very much the delivery was fast
RAS
Great product
Super Bistra shipping. 5 + + + + + +
The product is well packed, so far I managed to conduct only one procedure, the teeth have become slightly whiter, the sensitivity has not yet returned. I hope that a little later I will add feedback :)
Have it at 11.11. Ordered and is at 23.12. Arrived. Itself is all OK, but have no Track mitbekommen, but a Lump Plastic. Must I now probably without trying.
Unfortunately the goods did not reach, but the store quietly returned the money.
Still grandmother forehead more arrived all as the ad.
Will still test.
Will Buy always arrived with 20 days Super recommend
Everything comes as indicated, as soon as I use it I will put an earlier and a later
I never got my product, I opened up, and I got my money back.
Ordered 12.11.19 the goods arrived 20.12.19 in the case did not try, the smell is terrible especially from the Kapa, well, in boiling water I think will leave, and so everything is intact, the parcel was tracked to the Post Office
Everything is included. A little fast To use, chemistry all the same. But the result is.
I still haven’t tested yet but it seems very professional for the price it is
Everything is super. Delivery is fast. I recommend.
I don't know how it works yet.
Упаковано хорошо, ничего не повредилось. Пока не пользовался, позже дополню отзыв.
la lampe ne fonctionne pas !
nice
Good item
Buen producto
Todavía no lo pruebo pero se ve bien
Have not tested but soon will post review..
good
сегодня получил заказ. вроде бы всё на месте. после нескольких процедур отпишусь!
пришло в пакете, все работает и все как в описании. нюв работе еще не использовал
llegó completo, volveré a comentar una vez usado. tardó muchísimo