SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's okay. Shipping super fast
Synthetic brushes, quality medium
I liked it very much! I recommend and fast delivery to the house
Hi there. I bought a set for 419 rubles together with delivery. Delivery is long. Everything came whole. Brushes made of artificial material, but this is also visible. I recommend the store, thank you))
Came quickly, for 4 days in Moscow, ordered from the Russian Federation by the sdek service. The brushes are very soft, slightly sticks out in the sides of the pile due to individual packages, but not creatively, with the first wash straighten. There is a small smell, it will also soak, the touch is very cool, ordered without a cover (Pinal).
Brushes came very quickly! In proper quality. Packing is whole. Pile doesn't work. Some brushes even in the art had time to try, cool!)) I recommend the store!
Climb very much
Perfecta
It smells very strong, but it has everything and super fast shipping!
Brushes are not bad, most tried in work, I liked, some too tough, but it was expected, the quality is good, do not climb
It came very quickly, sdecom. Thank you very much, everything corresponds to the description
The order was made on 23.9.21 received in M. O. 27.9.21 courier brought home sdek.
Tassels are wonderful, soft, Well stuffed. Cover with a sharp smell of plastic. I hope he does and stops smelling. Delivered quickly. Each brush in a separate package + cover. I did not communicate with the store.
This is a very cool set, I recommend, fast delivery.
Tassels are good.
Thank you very much to the store. Sent the goods in a few days after payment. SDEC. And I got it in a few days. Total went for delivery-a week. I didn't even expect to. Thank you
Magnificent goods, came in 2 days
Came within 4 days!
All is well
las recomiendo