SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came in whole and unharmed, the store packed everything very well. Gel-varnishes, gel-paints, stamps all at the highest level! The parcel came in less than 3 weeks, everything was tracked. Purchase is happy! Seller recommend
Seller recommend.
Up to SPB passed 1,5 months, quality OK
The parcel came very quickly! Ordered November 4, and received in the mail on November 23. Just super! and this is provided that in Domodedovo the parcel came 15th. The plates are all excellent, with clear engraving, very beautiful. Everything is well packed, without scratches. I advise you.
Plates match, very satisfied
Well packed.
Excellent plate for bare stamping varnish. Gel is not so neat.
Plate works fine
Still not tested, but looks good. Recommend
Treated. The goods are good.
All items arrived to Canada within 16 days of ordering. I had placed a large order and nothing was missing or incorrect. Each item was as advertised and of good quality. Will order from this store again, I recommend this store.
Perfect product according to the announcement.
Bought with a coupon for 5 cents. The store umnichka sent everything quickly. Quality at altitude.
The goods came very quickly. Quality is good! I will still order from this store. I advise everyone
очень быстро и качественно, спасибо
bellissimo disegni ben impacchettati e come al solito ottimi prodotti! negozio consigliato!
Es un poco más pequeño de lo que me imaginaba pero el tamaño de los diseños es perfecto para mis uñas
Świetne ;)
супер! рекомендую!
ok...pitty took you yoo much time to send them
Perfect
Очень жаль что получилось, не получила диск. Продавец очень порядочный сразу вернул деньги.
gercekten cok guzel kargo çok hizli geldi 15 gun Thank you so much
Не очень удачная пластина. Узоры очень большие
Ровно месяц в киев
polecam płytki są mega
доставка долгая. упаковано хорошо. канечно не знаю. брал не себе
Nice
Хороший товар. Правда до РБ шло долго и трек не отслеживается.
Пластина хорошая,но рисунки крупноваты.
Perfecto stampado
Płytka ok
21.02.-6.03.2019. Przesyłka dotarła bardzo szybko, jestem miło zaskoczona, wszystko było dobrze zabezpieczone. Płytki przetestuję jak dotrze do mnie stempel.
на деле не пробовала,но гравировка хорошая!
prodotto come da descrizione, spedizione velocissima, super consigliato
Be careful before placing an order,this is a metallic Plate ,and not a decalc, so you will need a sponge to apply on the nail
Заказывала 16.01.19, получила в Киеве 26.02.19, немного долго отправляли посылку, но я довольна товаром, соответствует описанию.
Спасибо большое продавцу!!! Трек отслеживался. Когда я заказала эту кучу прелестей, мне продавец сразу сказал что из за веса будет две посылки, спустя месяц я забыла, мне пришла неполная посылка, я запаниковала и открыла спор, а буквально через два дня пришла остальная часть. Качество на высоте, еще не опробовав уже видно что лаки хорошо пигментированы (черный, белый, красный прям насыщенные цвета). В целом я в восторге, буду еще заказывать у этого продавца. Как опробую, дополню отзыв