SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good massager. Nibbles, muscles contract :)
I got it on time I checked it in my work
From the first use of some positive emotions .... Very nice, different modes, relaxes specifically... Quite powerful, it was not even possible to put it at the maximum. Over time I will pamper the power. I can definitely advise.
Everything works! Thank you store!
Everything came whole and working, I am satisfied with the product, I recommend the store.
Great massager, second order, works well!
All works well quality normal massages from two batteries and more
top
super
Very good product. Very satisfying for the money it actually costs. i did not have any communication with the store but had to put 5*.
Everything is fine, everything works! The feeling is impressive, how much will help, let us know later!!!
This is the second such massager I ordered. Works, OK.
The product arrived fast, hope he do the work
no lo probe
super, recomand
The item arrived in good condition, I was satisfied with my purchase, good massager
The goods came late, but, it's not the store's fault, but bad logistics! Bad that the massager does not turn on does not work! I do not know, maybe I'm doing something wrong, but I bought new alkaline batteries, but, when I turn on, there is a quiet squeak and ..... All!!! Tomorrow I will go buy new batteries and, if again I will repeat the same thing, I will open a dispute! the goods were packed well. I did not communicate with the seller, so I put 4 stars. Look how he will react if the massager does not work!
I did not have to communicate with the store. I'm happy with the purchase, the device works very well, I used it three times and I feel the effect, an excellent massager. Works on pinky batteries, six operating modes, the last most tangible. Seller Thank you! I will use this massager.
Отличный массажер для шеи - для людей, занятых работой за компьютером, просто избавление от постоянных болей в шейном отделе: легкое покалывание быстро снимает болевые ощущения и мне кажется, что голова становится светлой, а глаза начинают лучше видеть. Спасибо продавцу за лояльную цену, единственный минус - заказ шел почти месяц, хотя и был оперативно отправлен.
Everything perfectly robs the ATP went for a long time to the Kirov region
все работает,приложили к шее и включили режим 3,очень хорошо будем пробовать лечить остеохондроз
Доставка 2 недели, на вид качество хорошее, ещё не тестил...
I received the package today it was in good shape my only disappointment was that it didn't have a rechargeable battery you have to supply your own double a batteries.
With non-caustic four key recommendation:
Excellent. The massager works many modes from pleasant to sick. Not yet.
Маленький да удаленький. Отличный массажёр, свою работу делает!
In appearance as a toy (not a large size), in work has not yet checked, and so it seems not of bad quality.
Everything works fine, the effect is!
For the price you have, it's very good
Super fast delivery 16.09 ordered, received 27.09. Everything works, came whole, well packed. Just class! I recommend definitely.
The goods are excellent. The effect is similar to the procedure of dynamics in the clinic, take immediately with the pads. Delivery fast, 10 days. Recommend.
All is well, I would add a Russian language in the instruction at all would be excellent, and so everything suits me with Recommend
Goods are not received, money is not refunded