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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-20 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good pencils, thank you
Arrived early, pencils are very good
Tylos are very good and practical although they sometimes leave small pieces of wax on the rhinestones
Pencils came inaccurate.
Everything is super, I recommend the store.
works great
Excellent product, it fulfills its function very well.
Beautiful pencil for diamond embroidery. I'm filled with it. Of excellent quality. Received quickly in France. Exactly corresponds to the description. I'll order others. Thank you very much for everything.
Cool pencils! Rhinestones keep on Hurray! I needed it for a long time! Came in about a month. Recommend!
Excellent Product, excellent material and quality, fast delivery. Very happy with my purchase, I will definitely buy again.
The order arrived in the combined parcel to the Tulle region for three weeks from the moment of order. Super speed, thanks to the store for speed. Packaging whole, the goods are not damaged. I have not tried the work yet. I'm happy with the goods, I recommend to buy. To the seller Thank you very much and 5 ***.
Delivered in two weeks to Spain, thank you
He sent fast. Thanks.
In the set of 2 pcs. Pencils are unsharpened, sharpen with a normal sharpener. Pebbles are easily carried with a pencil.
Olivtsi nadishli schvidko. The goods are pre-war. I took for large crystals of diamond vishivki. I recommend it.
There was a large order, everything came exactly on the positions. Tracked, the parcel came in about a month. For service 5 +, but the pencils did not really like. You need to sharpen yourself (not always It turns out-crumbles), and the rhinestones do not cling very
Thanks
Everything is whole, i have not tried it yet. i recommend
Is no magnet. Won't stay paste on Rhinestones
Super
Thank you :-)
I ordered 01.04. The mail took 28.05. Everything is packed well, everything has come to an end! I ordered several goods, everything came in 1 parcel! The order is satisfied, all the goods are excellent! Recommend!!!
Карандаш длинный , толстенький.Как будет стразы набирать не знаю, ещё не пробовала.
все пришло, в деле еще не пробовала
looks cheap, but they were cheap so it’s fantastic!
Good
ждала 2 месяца открыла спор деньги вернули
Хорошие карандашики
все хорошо, спасибо
всё отлично. шли чуть боььше месяца.
карандаши пришли целые, все супер, кинули в почтовый ящик) доставка 46 дней
Super polecam
как в описании.
Отличный товар. Соответствует описанию. Трек отслуживался все время.
все как в описании, но пока пришла посылка, забыл что заказал)) три месяца шло)) но всё целое и исправное)
Tutto ok grazie
Funcionan bien. Útiles
отличные карандашики, в деле не пробовала, но думаю проблем не возникнет)
All ok.
it works good. looks like on the picture. no problem with the store.
Доставка долгая, 2месяца бес 4 дней((( пока не пробывала.
Thanks for the exact product and received within a month
Ok. Thanks
Шло месяц до моск обл
bien, aún No lo uso