SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My mother likes it very much, the quality is good
Massages perfectly ordered the second as a gift
An excellent device that feels like a real massage. Thank you very much
Received product in time.. this took three weeks to come to Estonia
It's the same, great order takes little time to arrive
The box was damaged and the one of the massagers was dirty. I ordered 2 as a gifts for friends..
Very cool massager!!! I liked it madly, really cool massages, relieves pain and tension, I love it!!! thank you very much. Delivered quickly, 7.12 ordered, 12.12 A courier brought home
+ Delivered quickly, and the product is compliant for now working normally. -My machine does not work on heating mode and reverse rotation mode.
Super Massager, gave my sister, she is very satisfied.
Great massager! Came very quickly.
Came 3 days late, but it's not scary. The box was a little dented, but not as a gift for me, so it's also not strange. Everything else is fine. Thank you
Delivery to RB in 5 days, packaging is good, excellent product
The parcel came to the Post-Mail and was opened, as if they were trying to pull something out. But it came complete and serviceable. Claim rather to the postal company.
But the packing שהיתה damaged
Offered for Christmas, very appreciated, works well.
The massager is normal. Double-sided, when changing position, different areas of the neck are massaged. The only drawback is the small power. Press down a little-stops. I will relax the pressure resumes massage.
The massager is unusual, the massager is good, it is good quality, the product is very good for the money
The goods ooooooo long went (OK. 2 months). The box is all crushed. I didn't. It was written that it is going to the point of issue Pyaterochka. I had to open a dispute. As soon as the dispute opened, immediately found the track number of the Russian Post, and after a couple of days the goods came. I do not recommend the store.
Everything works.
-Oooochen long accelerated express delivery from Russia. A box of football suppliers of Pyaterochka played. And how the massager works, I liked it. The store is sociable. He answered all questions immediately.
very good
good
Thank you very much, delivered very quickly.
Already the third order. Gun)
thanks!Purchase came very fast!
Parfait
Great, thank you
Only 5 stars are not enough for this fantastic massager! I'm completely in love! The package arrived in just three days, well protected. We're all at home delighted! I recommend!
Everything works, received an order of five!
Everything is very good, took mom for a gift, in use has not yet been! So I'll add it later
Fast shipping. The box is a little crumpled, but it's for itself, so it doesn't matter. Very nice massage
Everything quickly came, everything works fine