SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Small sticks 5 cm length
Everything came in time
A little expensive for some battons .. Transport too.
Excellent.
Everything is super, delivery is fast. Happy. Thank you
Small ones
Excellent!!
The parcel came quickly. Before Yaroslavl 3 weeks is fast. I did not communicate with the store. Sticks are small, quality. I liked it. Thank you
It all came as in the description, packed well. Recommend.
Very short, and so everything is fine!
Excellent sticks
smaller then expected but ok
Sticks are short, 5-7 cm long
Orange sticks are good, quality, but very short, 6-7 cm
The quality is excellent! Thank you!
2de order, super fast delivered, as always!!!
Excellent sticks
My whole order was absolutely perfect thanks so much ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
I got my sticks, took short ones-me norms-look excellent, the edges are even, I did not communicate with the store-there was no need. Let's see how the work will be. Packed just in a bag. Per pieces did not recalculate
Normal, well sharpened
What you need!
fantastic and very good quality product
great service!thank you
Excellent.
Small cool, good quality, smooth
Such small, expected a larger size.
Merci
Arrived in less than a month with combined delivery, I like it!
Good, small, but very
ok
Normal bullshit
He sent very fast. Good store
Bien merci
Sticks shorter than normal, but it in anything not mind, are very comfortable to use, for me more convenient than normal long as the skończą, what does not become quickly due to their quantity zamówię next. Thank you stores
Very short
Thank you.
Comfortable mini-sticks, marriage did not meet. Recommend to buy
Everything is fine but short
Shipment dotarła in almost 6tyg. Product is OK, normal sticks. The quality is good. Recommend
Corresponds to the description. fast delivery. quality is excellent, everything is intact, I buy not for the first time.
Less than my usual) Love!))))
Thank you for all :)
The goods came, although the term expired. thanks for not deceived. In fact, I did not try
Excellent sticks, sent quickly. For disposable products short fit more than long. They write that for a long time appelsin sticks are made not from Orange, but from the export of Russian forest protect the forest, order sticks-mini
Very short
The goods waited 3 months. I didn't. The store pleased, on the same day agreed to return the money. I was very surprised. Well done.
Excellent!
Ok
Walked for a long time. But it's okay. Sticks are small. Centimeters 10
Accurate description