SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods unfortunately did not reach me, but after opening the dispute the money was returned in full size, thank you.
The goods did not receive, but the money was returned
Stamp garbage, delivery is normal.
I thought big, but small. But still liked it
All delivered. Thank you. The store put a gift. I have not tried in work yet.
Ordered 31.08 came 25.09 I love this company very much
Delivery is very long, i thought i would not come.
Arrived quickly.
A good stamp, only for a long time it will not be enough. While working, a piece of silicone fell off
Stamping is excellent, thank you went for 1,5 months
ok
A little later, sign off his work. At first glance, everything is very decent)
Very fast delivery. I recommend the store.
The goods did not come. Returned money
I recommend the store.
очень хорошее качество, супер!
все отлично как на картинке. спасибо за небольшой презент. ок. рекомендуем.
Very fast delivery. Very well packed it. I recommend the store.
Посылку получила, очень понравился товар, всё хорошо упаковано, очень довольна, спасибо большое! Рекомендую только этого продавца!
Доставка месяц. Выглядит качественно. Еще не пробовала
Супер быстрая доставка за две недели. Полностью соответствует описанию. Рекомендую!
Все супер !
This is my the best store. Very fast delivery. Very well packed it. I will order more.
Товар получила но ещё не испытывала
Ok good
рекомендую
Заказала 28.03,получила 22.03...очень быстрая доставка!Без сколов и трещин.В работе пока не проверяла
Как в описании! Есть футляр для подушечки. Отпечатывает не четко.
Надеюсь, что вещь стоящая. Давно хотела прозрачный стемпер). Завтра же испытаю.
Отличный штампик,отпечатывает очень хорошо.Единственное очень нежный,легко повредить.Пришел за три недели.Спасибо продавцу!
рекомендую всё отлично
Muy bueno
teslimat tarihinden erken geldi mükemmel
пришло в целости, просто очень долго
Товар не пришел
все красиво. упакованно хорошо. в деле непроболала.
Хороший товар. Пришла посылка в Лен. обл. за 3 недели. Спасибо продавцу.