SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great, I already took this. It's lighter in weight.
The product with the description converges... Arrived 2 weeks after order Excellent delivery service Thank you
It works
I liked the soap to my wife. Thank you very much to the store. Fast shipping. Good seller.
Soap looks like on the store's website. I haven't tried it yet, but it's just that I perform the function you promise. The order has taken 36 days to arrive.
I haven't checked yet. Later describe
It's smaller than I thought, but it's okay.
This soap is actually cool, does not leave a smell. I even my kitchen rags, and voila smells no)
Ok!
Received quickly in 3 weeks It removes a little garlic smells but not soy sauce damage Very light: it looks like an empty metal Pebble
Corresponds to the description, it came quickly! In the kitchen there was not yet an opportunity to try
Expected better, with the store did not communicate
Very good!
Effect is not strong
Went long. Easy, hollow inside, apparently. It's been two months. Let's try how we show ourselves.
Came the whole, it did not work yet
Здравствуйте,спасибо все как в описании,пускай будет в хозяйстве пригодится
Works Well
Пришёл в срок
Действительно помогает
Пришло в последний день защиты покупателя.....
Классная штука! Рекомендую абсолютно! Заказываю второй раз и сразу две штуки)) Продавцу спасибо – пришло достаточно быстро!
Добрый день! За два дня до окончания срока защиты прав покупателя ,наконец-то получил посылку. Шла посылка не просто долго, а ОЧЕНЬ долго почти 4 месяца. Откровенно говоря я уже и не думал дождаться этот заказ. Ну как-бы там не было сегодня получил долгожданную посылку. Товар 100% соответствует картинке и описанию. Продавец отзывчивый и общительный. Товар был отправлен быстро. Срок защиты продлевался быстро и без проблем. Всем советую данного продавца. А доставка - это уже работа почтовых служб. Продавцу спасибо и удачи в бизнесе. С уважением Алексей.
Заказ шёл больше двух месяцев,
Товар получила, на деле ещё не пробывала. Размер не большой
Всё отлично
It works :) Takes smell of my hands almost instantly! It's hollow inside, so it's light. Smooth to touch.
جيدة
its help! its good thing, thanks
Werkt perfect, geen ajuin geur meer aan mijn handen. Ik ben tevreden
Не пробовала пока.
Доставка полтора месяца. Трек не отслеживался по России. Мыло маленькое, как будет работать- посмотрим.
неплохая штука. эффективность до конца не изучена
товар так и не пришел , но спор не хочется открывать из за 50 рублей денег , может ещё придет до окончания правления президента нашего который к тому времени займётся почтой
товар получил, все как в описании, спасибо
все ок
Product as described works well but were slow shipments
Товар выполнен аккуратно. Очень приятный в руках. По назначению использовать не планирую. Товаром довольна, продавца рекомендую.
Jestem bardzo zadowolona!!!! POLECAM!!! :)
Well, I can't tell anything about it, it never came to me, so waiting for a new one…