SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's pixi type. It's conical base. And that makes it more binitooo.
Beautiful but tiny.
very cute！thank you！
I loved the shine! It's beautiful arrived in shorter time to estimated
Very beautiful
Got here in 2 weeks. Love them! I recommend!
beautiful. i love them.
Thank you, I liked everything, I will order more. I recommend this store.
Very pretty , quick uk shipping
thanks
Just awesome. So beautiful and small. Shimmering chic. The store put the gifts. I will order more)))
I ordered two bags, it came four)) apparently a gift)) nice)) more stickers as a gift put) everything came as it should)
Everything is fine! Thank you!
I arrive perfect and on time.
Small, all as in the description, poured beautifully, like glass, small very, but i myself ordered such. Thanks to the store, i recommend to buy!
Delivery is very fast to the novosibirsk region. 2.08 ordered, 28. 08 took. Straziki are very beautiful. I recommend!
Arrived weeks earlier than specified arrival. Looks exactly as described. So beautiful. I love it will be ordering more from this store.!!!! Im extremely pleased.!!!!!
Order for the amount of 1500 rubles. Sending the goods the next day. Delivery 2 weeks. The order is very satisfied. All bottles with pixies are saturated to the top. As a gift, the store put 6 triangles, for which many thanks. Shop and seller are wonderful. It's a pleasure to work.
très satisfaite
Товар так и не пришел, но продавец оказался отзывчивым, сразу вернул деньги. Продавца рекомендую, т.к. ранее заказывала у него и товар приходил быстро, в этот раз я считаю была вина почтовой службы, что я не подучила свой заказ.
Very beautiful
so beautiful.
очень красивые и маленькие. Пришло вовремя
LLEGARON PERO NO ES LO QUE PROMETEN , 1440 UNIDADES ? NO . NO ES .
great product
The rhinestones are perfect & were shipped very quickly. Thank you! :)
отлично
очень хорошии стразики
Thank you very much!
К сожалению камера не передаёт всего блеска. Я в восторге. Камушки очень меленькие, но такие мне и нужны. Спасибо.
cristal hermoso pequeño tipo pixie exelente vendedor envio miy rapido 100%recomendado
Спасибо