SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They arrived mixed but otherwise are as in the photo
They are ejactly as the product description, fast shipping to the Canary Islands, well packed, all in order. Thank you salesman, I recommend.
Good straziki, different colors, they are a little, but for personal use enough. 1 month shipping
Beautiful rhinestones.. Fast delivery. I highly recommend this store
The goods did not come, but the store promised to send in the next order.
Very beautiful stones! Super!
I'm delighted, shine stunningly, as in the sock we'll see. 100% recommend!! 1 Size-4e colors
Thank you, the goods waited a very long time, already opened a dispute, but the goods came and i canceled the dispute, thank you
Beauty, everything matches.
very fast delivery
Rhinestones
Super, all so as the description
Rhinestone good
I'm very pleased with my purchase. I would order from this vendor again.
пришло за 36 дней. отслеживался до адресата. жена довольна.
They are gorgeous and i can not wait to try them. I’m really excited to try them. It was well packaged. I ordered so many things from this shop and they all came in with a really good firm foam wrap around them. Seller really cares about the products in my opinion. Really satisfied. Thanks to the store.
preety
Muy lindo muchas gracias y súper rápido la entrega a Colombia
В наборе стразы 4х разных цветов. Удобный контейнер
заказ не пришел,продавец вернул деньги,спасибо ему за это
Очень красивые стразы
prodotto come da descrizione, spedizione velocissima, super consigliato
ziet er goed uit
comme sur la photo reçu avant l date
кристаллики отличные. маленькие и аккуратные. доставка больше полутора месяцев
The product matches the description. Thank you!
Пластик
Хорошие камешки, красиво блестят! Беру не первый раз здесь товары. Заказывала в дни распродажи и получила подарок - набор пилочек! Доставка в Киев около 3-х недель! Рекомендую, магазин как всегда на высоте!
Доставка очень долгая.Продливали срок защиты покупателя. Но наконец - то получила.Стразики красивые,мне понравились.
great product I love the quality
Ha tardado más de dos meses en llegar
Son muy lindas... Y demoro. Menos de lo esperado.... Feliz
Great!
Доставка почти 2 месяца (06.12 - 21.01). Спустя 2 недели после отправки товара продавец сообщил, что теперь код трекера другой, что было для меня весьма странным. Впрочем, новый код тоже был, видимо, выдуманным, так как отследить было невозможно. Служба доставки меня просто вывела из себя - не курьером, не извещением явиться на почту, не в почтовый ящик, а просто оставили в подъезде, сверху всех почтовых ящиков! Упаковано в обычный пакет, содержимое целое, ничего не разбилось, не рассыпалось. Стразы блестят довольно таки прилично, особенно за эти деньги. Порадовало, что размер страз маленький, смотрятся очень аккуратно, 4 цвета, хватит надолго, учитывая количество. Этот товар можно однозначно рекомендовать!
Отличный набор. До Москвы дошёл за 26 дней. Упаковка отличная.
ok
Good