SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As described, very beautiful
I did not count, of course, but I think they were not deceived. Beautiful, small. That delivery was delayed for 10-12 days.
It came well though it took a while, I'll prove it
Everything’s fine
Came mega quickly!!! Thank you!!!
Very pretty, as indicated and shown in the online store. They shine super nice and yes, if I would buy again
ok
Arrived earlier than expected! Perfect!
They're beautiful now I just hope to use them ❤️
Thank you, everything is fine with the order!
Beautifully sparkling. Fast Delivery
Rhinestones are amazing. Came quickly, packed well. Seller recommend
Damn is clean. とどく to three しゅう kettle did.
I think the sheep is less than you think, but it's pretty.
Thank you. Everything corresponds to the description. I liked it very much.
Exactly as pictured. These tiny crystals are beautiful
good
Very small amount but the price is good. Shiny shiny
Delivery delayed for 1,5 weeks, did not track the goods, the quality is good, shine and the size is tiny)
Pixie's excellent! I'll take more!
parfait
Superrrrr
They are beautiful and very bright
Nice but super small
Trephine shiny is the pleasure before clear the Babe's mom is AB more this please hire
Very beautiful
super shiny
Ecebi all OK are beautiful shine Very perfect'll buy more loved very
Are beautiful!
Very sparkling
Rhinestones came good, same
Good
Order time: 28.8.2021, order completed: 20.9.2021 I recommended!!!
It's a very good product! I buy a lot every time. There are times when the bag is clean and there are wrinkles and folds, but there is no problem because the contents are clean!
배송엄청빨랐어요 일주일만에왔네요 실물이더영롱하고 이쁨 강추에요
спасибо большое . продавца рекомендую
Superb, arrived quickly in combined package and in good condition!
Good
This pleasure
Shipping came quickly cat a lot and squeak Okey
Very like listen to much at once order need seemed
Perfect just the way I saw! Loved
Very beautiful
Everything came quickly
The parcel was delivered to Ukraine Dnepr in three weeks, very quickly, the parcel is satisfied with the store I recommend.
really small but nice and shiny
Oooochen small
Very pretty they shine 1000 lights
So beautiful!
Perfect all as described and very fast Shipping