SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like product, very efficient. Recommend.
The thing is useful, with its functions copes
Shipping very fast and works great. I recommend it (cheaper and cheaper q electronics)
Honestly, I would say that it was necessary to take electric, because it is inconvenient to cut you have to look for angles
Very good and useful, like and recommend.
Performance to make you satisfied. Well well and safe to use.
Same as picture
Suddenly, it works well. Good product, 3 week delivery.
Excellent trimmer, better electronic
Had to tweak it, because it was stucked. And it works... somehow, it's good enough as a travel "first aid". But not really for everyday use.
All as in the photo. Made neatly-milling, lathe accurate, fit rotating parts perfect, hairs do not pull. There is a allowable backlash at the levers. Delivery to omsk 16 days from the date of purchase. There are other similar trimers on ali, see the photo, they are actually different. Specifically this is a worthy product. Trimer is happy, i recommend.
Looks reliable
Works. Comes in a box with a brush. It is possible for a gift (souvenir).
Very good product. Great quality
It's okay...
It works very well.
Good trimmer but it needs practice.
All as described. Working well, I recommend!
thank you
Best store! nice quality +++++++
Great quality
Well, all good from store side, but product itself is not so effective as I imagined. Takes long time to get some hair cut but a lot still stays in nose. Bought mechanical instead of electrical cause don't wanna change batteries every few years.
спасибо,товар получила. всё ок.
dobrze tnie
Товар хороший,но отношение,,, сроки исполнения не выполняются,
fast delivery and correct item.
good~^^
sangat baik,sampurna
Incredibly good!!!
HA LLEGADO BIÉN EMBALADO, FALTA PROBAR
Too much play in the mechanism to feel nice, but works great.
super fast, very good
Thank you very much. I advise this store
Excellent store
gostei muito
do the job
looks good, will see
짱 괜찮은듯
Very good store
Ok. Reçu rapidement.
Ok product.
все понравилось. триммер вещь! рекомендую.