SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing effect peeling
The goods are good, but went more than two months to Moscow, the Postal number was not tracked. You can order in other stores this product.
Thanks to the store, everything came and very quickly
The parcel was tracked before export from the country of origin. Got fast enough. I already tried these socks in the case-held 1 hour. The skin began to jinx, as promised in 48 hours, but so far only from the fingers and feet, where the skin is thinner. The heels are still "holding". The experiment continues.
As always. The legs are soft after the socks. Everything is fine, I recommend
Produit compliant
The goods did not come, but the money was returned
great as always
Great mask! I take not the first time
Came on time. I'll try. After I will Add results
All as usual. Long delivery, but it came))
Thank you very much. Everything works!
I order not for the first time, i like everything
Long gone
Autumn came quickly. Thank you!
The goods did not come, the money was returned
Always very effective!
Very fast a week
товар не пришел, деньги после спора вернули
быстрая доставка,очень хорошо работает, рекомендую,спасибо.
Получила, однако доставка чертовски долгая!
rrapido y bien envalado el paquete gracias al vendedor ahora toca probarlo.
Ещё не опробовала.
It’s the second time I ordered it.it’s amazing just do exactly what they said.
К сожалению, товар так и не пришёл. Но продавец отличный - вежливый, деньги вернули. Поэтому 5
Доставка долгая. Больше месяца. Упакованы носочки хорошо. Одела. Хожу уже час. Отпишусь ещё позже
Доставка 75 дней.
Obrigada, chegou tudo bem e bem embalado.
amazing product! works great! my 2nd time ordering!
Товар не пришёл. Обидно,хотела на пробу выписать,чтоб потом всем своим заказать,если результат хороший был бы((((( Ждала два месяца,вплоть до окончания защиты покупателя. После,по просьбе продавца, прождала ещё десять дней и открыла спор. Трек не отслеживался. Последняя информация была о том,что посылка долетела до РФ,но,видимо,затерялась. Продавец общительный. Ставлю пять звёзд за то,что без проблем осуществил возврат средств.
Работает, можно брать, только держите не полтора часа а подольше, 3-4 например
Спасибо,заказ получила!положили в почтовый ящик.
Как всегда всё хорошо! Спасибо!
Ist 15 tage früher gekommen, hab noch nicht ausprobiert, und freue mich schon drauf
заказ делаю второй раз, очень довольна покупкой, пяточки после маски как у младенца - гладенькие и мягкие, два натоптыша исчезли. удачной торговли продавцу!
+++
маска так и не дошла. за 4 мес. открыла спор. деньги вернули. продавец общительный, поддерживал. продлевал защиту. в целом рекомендую магазин..
Товар так и не пришёл. Вернули деньги
Good but i have not try it yet
Ок
Уже не первый раз заказываю, не нравится только долгая доставка. По качеству пока не знаю.