SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My wife tried on, she liked it. To the touch the material is very elastic and gentle. In my opinion, the correctors are weak, I think that they should be harder. Will pass a month of use I will complement the review.
Very good quality, fast shipping store
Delivery in time. thank you.
The goods came on time, very convenient. Thank you for the fast delivery and for the quality goods
Thanks ! Got it !
It's very good, it's very comfortable and I get here very fast.
Really great longer time third שמזמינה really pleasant assistant לכאבים
ok
Fast and high quality
Honestly, sooooo soft, I do not even know whether they will have any effect. The store said the result from 2 months, well, let's try! For such funny money, even if it does not help, I think I will not be upset))
The goods did not come, but the money was returned
Everything is fine and high quality!
Delivery is more than 2 months, but it came what was ordered.
The goods did not receive. Seller returned money
Comfortable pieces
Ordered this for my mom, Believe me she has fallen love with it. She walks fine and without any hesitation. Thanks for ease her life guys! Cheers!
Thank you very much, everything is fine! the order was sent quickly, it was about 3 weeks, it corresponds to the description
Meke silikonske odlicne shoot se par
Oh
Bien
The goods went very long, ordered on September 18 came only in November. The quality is excellent, not very accurate description they are short, TK ordered her grandmother they were small and did not cover the bone from the side
заказываю второй раз. предыдущие почему-то страннейшим образом порвались
ALL is OK
Llegó muy rápido
нормально
товар получен не был, деньги долдны были вернуть, но что-то я их не вижу, продавец не торопится. жаль, очень жаль
Товар в Ростовскую область пришел, спустя 56 дней, ну плюс минус, прям день в день не считал. В комплекте было 2 силиконовых напальчника, очень мягкий и хорошо тянется, приятный к телу, не натирает ногу. Спасибо, заказывайте если готовы ждать! ))))
долгая доставка. соответствует описанию и фото.
Заказываю второй раз у этого продавца. Доставка быстрая.
Доставка долгая , не отслеживался
Уже заказывала, довольна
Быстрая доставка,меньше месяца.Товар согласно описания..Рекомендую.
Заказ доставлен за 75 дней. В остальном всё ок. Доставка в почтовый ящик.
Great product for unbeatable price.
Dear sir, Just to let you know that I have received the item and many thanks. C.Mistry
Ottimo prodotto consigliato
Llegaron rápido buena calidad muy cómodo para los pies
VOLVERE A COMPRAR GRACIAS VENDEDOR!
5+
спасибо
Покупаю уже 2 раз
5555
Thanks, very well.
Классная вещь, даже лучше чем ожидала, очень мягкая, не натирает, в широкой обуви можно носить весь день и комфортно, советую, спасибо